Rahaf Alshahrani

Experience

• 

  X-Smartgroup

  Nov 2020 - Dec 2020

  Information Systems Technology Analyst
• 

  Integrated Telecom Company (ITC)

  Jan 2021 - May 2022

  Duties:• Manage day to day interaction with ITC Cloud Customers based on service level agreements and escalate where necessary.• Working Knowledge of Azure Stack, OpenStack Private Cloud.• Working knowledge of RedHat OpenShift• knowledge of major Virtualization technology (eg: KVM, VMware).• Diagnose and troubleshoot user-facing service incidents and outages.• Logging incidents, changes and issues in Cloud Platform - various sources (alerts/phone/email).• Providing remote hands support for ITC Cloud Customers.• Build and maintain effective working relationships with colleagues.• Assist Cloud Team to have all processes related to that end-to-end.• Support Windows all Versions plus Linux OS all flavors that the enterprise provides; knowing RHEL/Centos, and Ubuntu.• Red Hat ,Oracle KVM and Vcenter Platform. عرض أقل

  • Cloud Engineer

    Sept 2021 - May 2022

  • Training in ITC company

    Jan 2021 - Aug 2021
• 

  جامعة الأمير سلطان

  Jan 2021 - Jul 2021

  Trainee in IT track (E4E)

  E4E program

• 

  Solutions by stc

  May 2022 - now

  Cloud Engineer