Hannah McDowell

Experience

• 

  Texas Tech University

  Dec 2016 - May 2020

  -Organized on-field presentations and recognitions for Texas Tech Football, Basketball, Tennis, and Softball-Collaborated with office administration to improve student attendance by scheduling meetings with various student organizations -Updated the digital graphics for upcoming games on a weekly basis for advertising purposes-Ensured Texas Tech corporate sponsor contracts were fulfilled -Represented Texas Tech University to prospective students and families as a school ambassador-Promoted the history, traditions and achievements of Texas Tech University -Shared personal experiences of campus life and academics

  • Athletic Department Marketing Intern

    May 2018 - May 2020

  • Current Student Recruiter

    Dec 2016 - Dec 2018
• 

  Legends

  May 2019 - Aug 2019

  Dos Equis Pavilion Hospitality Intern

  -Enhanced customer and employee relations with the company-Assisted operations manager with balancing sheets, processed purchase orders, and kept track of inventory-Surveyed customers to understand what the company needs to improve upon and suggested possible resolutions

• 

  Lincoln Property Company

  May 2020 - Feb 2021

  Leasing & Marketing Professional

  -Assisted in development of marketing plans and promoted the property on social media platforms -Drove sales and generated interest in the community by providing tours of upscale apartments-Accountable for the daily flow of activities with residents and prospects -Consistently led the team with a closing ratio of 50-60% each month -Identified and initiated proper protocols to resolve resident issues

• 

  Dripify

  Feb 2021 - Oct 2021

  Operations Manager

  -Managed and created Facebook and Instagram ad campaigns-Spearheaded the use of Pinterest to drive traffic to our website and social platforms-Influenced different trends being implemented to gain more reach, engagement, and followers including Instagram reels-Maintained client accounts through Quickbooks, Stripe, and ClickUp-Tracked and coordinated the team progress to ensure quality and timely service for our clients

• 

  Freestar

  Dec 2021 - now

  • Sr. Customer Success Manager

    Jan 2025 - now

  • Customer Success Manager

    Jan 2023 - Dec 2024

  • Associate Customer Success Manager

    Dec 2021 - Dec 2022