Cassandra Norris

Experience

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  Jackson Hospitality Services

  Dec 2010 - May 2014

  Housekeeping Supervisor

  Utilized Microsoft Outlook to assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.Evaluated employee performance and developed improvement plans for team of 12 employees.Drove improvements to workflow and room turnover with hands-on, proactive management style.Worked with front desk to respond promptly to all guest requests.Trained and mentored all new personnel to maximize quality of service and performance. Communicated repair needs to maintenance staff.Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.Used Microsoft Word and other software tools to create documents and other communications. Show less

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  Bass Pro Shops

  Nov 2014 - Aug 2016

  Inventory Development

  Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.Completed scheduled inventory counts to track shrinkage and inform purchasing decisions. Recorded information, shortages and discrepancies to keep records current and accurate. Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.Monitored inventory of over 4,000 apparel items. Show less

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  Hobby Lobby

  Nov 2016 - May 2022

  Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.Analyzed and interpreted store trends to facilitate planning.Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.Communicated with managers of other departments to maintain transparency.Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction.Ordered and maintained quantity of 5,000+ home decor items. Show less

  • Head Of Department

    Nov 2018 - May 2022

  • Cashier

    Nov 2016 - Nov 2018
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  Community Health Systems

  Dec 2021 - now

  CMA

  Sanitized, restocked and organized exam rooms and medical equipment.Obtained client medical history, medication information, symptoms and allergies.Directed patients to exam rooms, fielded questions and prepared for physician examinations. Collected and documented patient medical information such as blood pressure and weight. Performed clerical duties, such as word processing, data entry, answering phones and filing. Called and faxed pharmacies to submit prescriptions and refills.Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.Assisted with routine checks and diagnostic testing by collecting and processing specimens. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.Administered medications and vaccinations via intramuscular injections.Sterilized instruments and equipment for specific procedures and arranged for physicians. Assisted patients with basic care needs.Taught patients about medications, procedures and care plan instructions.Used Athena Health to input information into computerized patient record system. Entered ICD-10 codes for procedures and labwork ordered by physician. Show less