Mohammad AL Momani ,CGSS

Experience

• 

  International Federation of Red Cross and Red Crescent Societies

  Jan 2013 - Jan 2013

  Data entry
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  Emirates NBD

  Jan 2014 - Mar 2018

  Fraud Monitoring Analyst by review card transactions .Manage customer disputes • Work with clients to identify fraud transactions and support the customer through their claim• Investigate customer claims to determine if reimbursement is necessary • Work with team to complete fraud cases and ensure our customers feel protected from Emirates NBDMonitor real time queues and identify high risk transactions within thebusiness portfolio.Observe customer transactions to identify fraudulent activity such asaccount take over, friendly fraud, theft and similar other risks.Identify fraudulent transactions and cancel them from further processing.Resolve queued transactions within the service level agreements to reducepotential revenue losses.Interact with banks and customers to validate information and to confirmor cancel authorizations.Resolve customer issues within the scope of existing service levelagreements.Monitor constantly customer and transnational records to identifyunauthorized transactions and fraudulent accounts.Maintain fraud analysis models to improve efficiency and effectiveness ofcompany systems.Ensure confidentiality of all information collected during investigation.Determine existing fraud trends by analyzing accounts and transactionpatterns.Identify system improvements to prevent fraudulent activities.Recommend anti-fraud processes for changing transaction patterns andtrends.Recommend new software tools used for fraud detection, prevention andreporting activities Show less Priority Banking consultant in customer service operation department, how is dealing with height customer value with EmiratesNBD.Mange priority Customer Account ,credit card and Lones .solve any kind of issue for customer.Priority Banking consultant, dealing with height customer value with bank,inquiry like account credit card and lions.Mainly responsible for answering incoming calls, actively listening tocustomers, providing information, troubleshooting and resolving customerproblems and concerns regarding the bank’s products or services.Identifying and escalating customer issues to the appropriate department,as well as executing banking transactions and cross-selling products orspecial promotions. The Agent is crucial in building and retainingcustomers relationships.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providinginformation.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards andguidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participatingin educational opportunities.Accomplishes sales and organization mission by completing related resultsas needed. Show less

  • Fraud Risk Analyst

    Feb 2017 - Mar 2018

  • Priority Banking consultant

    Dec 2015 - Feb 2017

  • Call Center Representative

    Jan 2014 - Dec 2015
• 

  Amazon

  Mar 2018 - now

  Sanction Risk Specialist,Enterprise Risk Management Compliance