Khent Mark Sendico

Experience

• 

  BSP & Company Inc.

  Apr 2018 - Jun 2018

  Assistant Quality Assurance Manager
• 

  3 Brothers Apartelle & Space

  May 2019 - Mar 2023

  Administrator

  Working as an Administrator / Social Media Manager in a Family Owned Business- Answering inquiries from tenants and potential tenants- Tasked to do social media management- Incharge of creative designs and social media collaterals

• 

  Iloilo City Government

  Feb 2020 - Nov 2022

  Technical Support Specialist - Civil Engineer

  Manages civil engineering government projects for both vertical and horizontal projects ( 2 Schools, Bikelanes, Foot Bridge & 30 Roads/Drainages)Drafting and interpretation of plansProject Coordination, project management and monitoring, Preparation of program of works, and project cost estimation.Works closely with other engineers, developers, and managersStructural analysis and dynamics

• 

  Megaworld Corporation - Global One Integrated Business Service, Inc

  Nov 2022 - Apr 2023

  Site Civil Engineer

  - Project Monitoring both Vertical and Horizontal Projects (19 Storey Office Bldg., 12 Storey BPO Bldg., Roads, Drainages, and Landscaping) - Site supervision and coordination with the contractors and suppliers- Preparing evaluation of claims (billings, change order), progress reports, and updates of workTransmitting and follow up sites request for information and approval- Strictly interpret and monitor implementation of plans according to Megaworld Corporation.

• 

  Starbucks

  Jul 2023 - now

  Barista

  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.• Supported highest standards of conduct and service to support company reputation.• Addressed and resolved customer concerns to maintain brand loyalty.• Recommended pastries and sandwiches to pair with customers' beverages.• Provided customers with product details, coffee blends and preparation descriptions.• Input orders into point-of-sale system and handled customer payments.• Described menu items to customers and suggested appealing products.• Utilized POS system to receive and process customer payments.• Prepared and served hot or cold beverages.• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.• Gave samples of popular coffee and tea blends to create sales opportunities.• Received and accurately processed customer payments. Show less

• 

  Metro Inc.

  Sept 2023 - now

  • Processed customer transactions accurately and efficiently using POS systems.• Managed cash drawer, ensuring precision in handling cash, credit, and other payment methods.• Executed sales, returns, and exchanges with a keen eye for detail.• Welcomed and assisted customers in a courteous and friendly manner.• Resolved customer inquiries, provided product information, and promoted special offers.• Ensured a positive shopping experience by addressing and resolving customer concerns promptly.• Strictly followed company policies and procedures related to cash handling and customer service.• Stayed informed about product knowledge and promotions to provide accurate information.• Received positive feedback from customers for excellent service and problem resolution.• Effectively communicated with colleagues, managers, and cross-functional teams.• Contributed to a positive work environment through teamwork and collaboration.• Assisted in training new front-end staff, sharing knowledge and best practices. Show less

  • Front End Clerk

    Sept 2023 - now

  • Front End Clerk

    Sept 2023 - now