Kayla Brown

Experience

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  Results Technologies - Top Grade Inc.

  Jun 2005 - Mar 2009

  Telephone Sales and Service Representative

  • Made and received calls of a marketing and/or customer service nature • Trained and supervised other representatives, and provided support to management team as needed

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  Friend Sentinel

  Aug 2009 - Feb 2010

  Content and Design Associate

  • Responsible for generation and organization of content for weekly publication • Assisted in distribution, sales, and customer service as needed

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  Betty's Bunch Temporaries

  Apr 2010 - May 2013

  Assistant Office Manager

  • Performed all human resources duties, including payroll, interviews, and assignments • Independently organized special summer work programs for clients

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  State of Nebraska - Judicial Branch Education (Supreme Court)

  Jul 2013 - Oct 2013

  Training and Materials Coordinator

  • Organized, proofread, and distributed training materials for judicial education courses • Coordinated locations, scheduling, catering, and lodging for department educational events

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  American HomePatient

  Jan 2014 - Apr 2016

  QA Specialist

  • Reviewed documentation for medical equipment to ensure billing accuracy, medical necessity, and legal requirements • Applied knowledge of Medicare, Medicaid, and private insurance practices • Trained new hires on all aspects of the position

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  Conifer Health Solutions

  May 2016 - Feb 2018

  Billing/Customer Service Representative

  • Verified billing accuracy and insurance policy information • Advised clients on billing or care concerns based on medical expert advice • Handled bulk mailings and document requests from clients as needed

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  Ameritas

  May 2018 - Nov 2021

  Policy Representative

  • Balanced internal and external communication with various teams including sales, claims, agents, administrators, and policy holders via phone, multiple e-mail inboxes, fax, and mail • Independently oversaw ongoing policy maintenance on policies with 500+ lives • Handled electronic eligibility file implementation and monitoring for over 100 policies • Performed new case setup for up to six dental and vision policies per day • Offered online portal assistance for policy holders, agents, and third parties • Corrected inefficiencies and improved internal manual to aid in assisting clients • Mentored new representatives and assisted training team • Chosen for special projects as needed Show less

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  Lincoln Capital Solutions, LLC

  May 2022 - now

  Service Manager

  Responsible for all aspects of service and client relations, including but not limited to enrollments, changes, terminations, client inquiries, billing discrepancies, open enrollments, etc.