Nur Hamim

Experience

• 

  PT Infinys System Indonesia

  Apr 2018 - Jul 2019

  Linux Support Engineer

  First level troubleshooting and analyze problem via phone, email for all CloudKilat Services such as :1. Kilat VM 2.0 (Virtual Machine) 2. Kilat Hosting 3. Kilat Plesk (cPanel and Plesk)4. DomainAs Linux Support Engineer, my main task is :1. Manage Support customer for example (installation WHM and Plesk)2. Monitoring the health of the fleet of systems, automation, perform maintenance tasks and support reporting systems as needed.3. Configure and troubleshoot customer cloud service such as web services, database services, until it running properly.4. Familiar with monitoring tools (Grafana, Prometheus, PRTG, etc.)5. Comfortable and proficient in Linux environtment (CentOS, Ubuntu, Debian, RedHat, etc.) Lihat lebih sedikit

• 

  Biznet Gio Cloud (PT Biznet Gio Nusantara)

  Jul 2019 - Feb 2022

  First level troubleshooting and analyze problem via phone, email and live chat for all Biznet GIO Services such as :1. Biznet GIO Cloud Service (using VMWare environment)2. Biznet GIO Private Cloud service (using VMWare environment)3. Biznet GIO Backup Service (using acronis environment)4. Biznet NEO Cloud Service (using openstack environment)5. Biznet NEO Flex Storage service (using S3 AWS environment)6. Shared Web Hosting and Dedicated Hosting (cPanel and Plesk)7. DomainAs L1 Support Engineer, my main task is :1. Manage service customer for example (installation WHM and Plesk, early setup cloud computing based on VMWare and OpenStack Infrastructure)2. Monitoring the health of the fleet of systems, automation, perform maintenance tasks and support reporting systems as needed.3. Configure and troubleshoot customer cloud service such as web services, database services, until it running properly.4. Configure and troubleshoot customer network problems in virtual router such as firewall, port forwarding, load balancer and NAT.5. Working closely with L2 Engineer Team to solving customer problem and escalating to L3 Engineer team is necessary.6. Familiar with monitoring tools (Grafana, Prometheus, PRTG, Netdata, Nagios, etc.)7. Comfortable and proficient in Linux environtment (CentOS, Ubuntu, Debian, RedHat, etc.) Lihat lebih sedikit

  • System Operation Engineer

    Jan 2021 - Feb 2022

  • Product Operation Support

    Jul 2019 - Jan 2021
• 

  Commonwealth Bank Indonesia

  Jan 2022 - Feb 2023

  System Administrator

  - Managing project Cyberark- Handling Issue escalate relate Cyberark- Troubleshot access environment server (Aix, Linux, Windows Server) related Cyberark

• 

  Commonwealth Bank Indonesia

  Jan 2023 - now

  System Administrator

  - Handle operational infrastructure in the cloud (Azure) and on-premise (VMware).- Handle the escalation of infrastructure-related issues- Handle and support patch management.- installation or configuration process of all services as requested by PLO.- Provide technical support to the PLO in case of any incidents, etc., relevant to the infrastructure.- Support projects, whether they are for production or SDLC.- Support DC/DR activities related to infrastructure.