Devin Thompson, APHR

Experience

• 

  Chiro One Wellness Centers

  May 2017 - Aug 2018

  Customer Engagement Representative / Recruiter

  • Interviewed potential candidates on the spot for positions as CERs; • Guided applicants through the application process and forwarded their information to regional manager for review.• Leveraged Excel to track and update all data needed.

• 

  Aperion Care

  Aug 2018 - Aug 2019

  Human Resources Generalist

  • Administrated as the point person for over 51 facilities; providing assistance with managing employee and on-boarding issues• Traveled to branch facilities to directly assist HR with facility-specific tasks as needed• Aided affiliated union charters to ensure all union employees were up to date with appropriate union dues and documentation via Paycor• Facilitated the Director of Recruitment in scheduling interviews, utilizing Microsoft Outlook and YArooms to contact candidates• Administered ATS operations for all open positions, including executive-level and confidential positions• Curated weekly organizational and financial reports that were distributed to Executive Staff• Performed employment verification for new corporate and executive hires via Sterling Talent Solutions• Audited and updated employee data within Paycor on a daily basis• Held a seat on the Recruitment/Retention Committee to advise strategic sourcing for difficult-to-fill positions requiring special focus Show less

• 

  Discover Financial Services

  Sept 2019 - Feb 2020

  Human Resources Coordinator

  • Utilized Microsoft Outlook and Peoplefluent ATS to schedule interviews for both internal and external candidates• Aligned travel details and itineraries for incumbent hires via coordinating with corporate travel management• Scheduled and assisted with the hiring of over 326 candidates within first three months• Coordinated and led group workshop sessions to resolve large-scale problems within the HR department and the company• Established a standard process to scheduling interviews to help reduce the likelihood of user errors during the hiring process• Acted as the point of contact for all parties involved with interviewing and hiring process• Collaborated regularly with international parties in the United Kingdom and Singapore Show less

• 

  AbbVie

  Apr 2020 - Jul 2022

  Human Resources Specialist

  • Engaged with 30-60 clients daily via phone, email, and chat, delivering exceptional support and building strong client relationships• Optimized HCM, Reporting, Timekeeping, and Payroll operations in Workday to enhance HR efficiency and accuracy• Served as the primary Subject Matter Expert (SME) for COVID-19 guidance and processes, ensuring accurate information dissemination and compliance with healthcare protocols• Compiled weekly COVID-19 reports for executive staff, facilitating informed decision-making on policy changes• Successfully integrated approximately 3,500 Allergan employees into AbbVie’s systems through EIB migration, completing the project three months early• Oversaw data migration of Allergan employees via Workday census reports to ensure successful user integration Show less

• 

  RBC Wealth Management

  Aug 2022 - Nov 2023

  • Created and updated educational content for RBC's internal website in collaboration with stakeholders• Increased maintenance request response rates by 20% through new communication strategies for internal database engineers• Delivered weekly curated census reports to executive management, enabling data-driven decision-making for RBC's digital roadmap• Utilized JIRA and Confluence in the HR Web Services team to enhance project management efficiency and collaboration• Increased project completion rates by 15-20% through streamlined workflows for content owners and database engineers• Reviewed company documents for ADA compliance and translated them into English and French as needed Show less • Served as the primary liaison for Workday inquiries, addressing questions and resolving issues in a prompt manner• Developed an interactive Excel dashboard to identify and address key pain points for executive decision-making• Provided guidance on optimizing configurations to enhance business processes, successfully reducing user error rates by 15%• Facilitated workshops to boost end-user proficiency in Workday, leading to improved adoption and satisfaction• Conducted biweekly audits of case management data using Excel to ensure accuracy and proper documentation within the system Show less

  • Lead Operations Initiatives Specialist, HR Web Services

    Mar 2023 - Nov 2023

  • HCM Consultant, Workday Field Support

    Aug 2022 - Mar 2023
• 

  Treasure Village

  Nov 2023 - Jul 2024

  IT Specialist

  • Redesigned store's website, utilizing HTML and CSS coding to enhance overall user navigation and accessibility• Enhanced service operations of digital cash registers within 4 months, significantly improving overall transaction efficiency and customer experience• Transformed customer experience through the strategic upgrade of media hardware • Enhanced store security by 20% within 3 months through the strategic reconfiguration of security camera placements and monitoring systems

• 

  Camping World

  Jul 2024 - Sept 2024

  Recruiting Operations Analyst

  • Delivered white-glove concierge service via ServiceDesk Plus, ensuring timely documentation and resolution of Workday issues• Collaborated with IT to regularly test and implement new Workday configurations, resulting in a 12% decrease in hiring process errors• Created process guides to enhance the hiring workflow, reducing errors and improving efficiency• Created an interactive Excel dashboard to monitor employee I-9 compliance using VLOOKUP, Pivot Tables, and Slicers for improved data analysis• Facilitated round-table discussions to identify critical risks in Workday processes, leading to strategic long-term solutions Show less