Adarshika Pratap

Experience

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  HCL Technologies

  Jan 2011 - Oct 2011

  Technical Support Officer

  •Network & Desktop support • Support for Windows operating systems, LAN Servers, desktops and Network Connections • Active Directory users and Group Management • Installation & troubleshooting of wired/wireless routers and modems • Providing support by Remote Management

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  IGATE

  Feb 2012 - Mar 2014

  SENIOR ASSOCIATE (IT OPERATIONS)

  • Network & Desktop Support (Windows XP, Vista, and Windows 7) • Worked on Citrix xen app client portal and also helped users with their Login issues in Citrix and VM Ware • Troubleshooting VPN connectivity • Helped users configure Blackberry to send/receive emails by accessing BES 5 and 10. Done troubleshooting on Z10 as well • Worked with Printers and drive mapping issues where helping users find their lost data on drives and then recover it • Worked and gave support on Office 2010 product suit Show less

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  Aristocrat

  Jun 2014 - Dec 2015

  ENGINEER II
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  HCL Technologies

  May 2016 - Nov 2021

  Business Process Consultant

  Control Tower LeadProject Management experience involves End-to-End Delivery Management, Team building, Infrastructure building, Relationship Management, Coaching & Mentoring, Reporting, Presentation, Escalation & issue resolutions. • Successfully handled various projects with team of size 10 to 50+. • Excellent at strategic planning, building high performance, developing & implementing ITIL best practices and continuous process improvements. • Successfully lead customer presentation, monthly/quarterly governance meetings and escalation management. • Ensuring Availability Metrics are met for Major Incidents • Internally escalating bottlenecks around Change Implementation and adherence to Compliance • Analyzing the data and work on capacity management. • Tracking timely closure of Problem Tickets and Validate Literature Update •Maintaining the Knowledge Base by creating/updating SOPs • Capturing Risk and Formally driving closures • Ensuring Dashboards are reflecting real time data for Management and Governance Consumption • Collaborating with other control tower leads to ensure Overlapping components of Application and Infrastructure are controlled • Cross Functional Coordination with Technical Tracks to facilitate rapid solution • On boarding and offboarding of New Applications, Servers, Databases and run HOTS [ Handover to Support] • Bring Forward any License Consolidation or Cost Saving Propositions • Tracking and cascading Learnings from Major Changes to Teams and other Control Tower leads • Leadership focus on value creation, customer satisfaction, collaborative teamwork, team building, and employee motivation. • Highly articulate and confident team-builder, able to motivate, communicate & facilitate. • Coordinate & conduct Internal & External, SOX audits for client. •Maintaining the Legal Hold process for the client Show less

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  Accenture

  Nov 2021 - now

  Program Project Manager

  Cloud Mobilization/Transition KT Lead• Manage Transition, Transformation & Application landscape migrations to cloud for many complex & large cloud & non-cloud deals • Focused on due diligence, requirement gathering of various business units, and client engagement, leading to optimized solutions• Works as Transition Solution Architect for defining Transition cost estimation & solutions• Manage & execute Transition projects - participate in initiation, planning, setup /implement activities; work on knowledge transfer, reverse knowledge transfer, shadowing, reverse shadowing, operational readiness test, Service Readiness Test and cutover /go-live activities, stabilization, and closure phases of the project• Adhere to and implement Mobilization methods (ADM for Service Transition) and tools (SMART)• Follow necessary Service Management processes and procedures, resources allocation, and Financial Management following Accenture Transition methodology and operational mechanisms to ensure successful project execution• The scope of these Transition/Transformation & migration activities includes - multi-tower, multi-technology, Cloud, tools deployment, Technology setup, and application landscape migrations to Cloud and other relevant transition work streams, spanning across multiple geographic areas• Establishing the project baseline plan: Delivery of project responsibilities to time and quality, accountability for full transition project up, aligned with internal (management) and external (client) needs, defining project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded• Identify key risks to IO delivery and develop appropriate plans to mitigate them• Project Documentations: Ensure appropriate service documentation is created and accepted by stakeholders before Transition Completion Show less