Naddav Rubina

Experience

• 

  Cracker Barrel

  Jan 2017 - Jan 2019

  Shift Leader

  • Trained and developed 60+ Front of House staff as Lead Trainer• Tasked with efficiently redesigning the dining rooms and is still used district-wide• November 2017 Employee of the Month & 2017 Employee of the Year

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  Chick-fil-A-Franchise

  Dec 2018 - May 2021

  Director Of Hospitality

  • Managed dining room operations to ensure exceptional guest satisfaction and strict adherence to operational procedures, resulting in consistently high customer feedback ratings.• Developed and implemented comprehensive COVID-19 Compliance Procedures and Protocols, ensuring the safety and well-being of guests and staff while maintaining service excellence.• Contributed as a key member of the Corporate Grand Opening Team, driving successful launch strategies and elevating brand visibility in the community.• Led a high-performing team of over 70 employees, achieving recognition as a Top 10% store chain-wide through effective training, motivation, and operational excellence. Show less

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  Hampton Golf

  Jun 2021 - Sept 2021

  Food and Beverage Manager

  • Oversaw beverage inventory management, including sourcing, ordering, and cost control, across three restaurant outlets and two event venues to optimize profitability and satisfaction. • Developed and implemented comprehensive Standard Operating Procedures (SOPs) for both Front of House and Back of House departments, enhancing operational efficiency and service consistency across all locations.• Directed a diverse team of over 50 team members, fostering a collaborative environment to drive successful daily operations and elevate customer experience. Show less

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  Travel + Leisure Co.

  Oct 2021 - now

  • Acted as Product Owner and Business Stakeholder for five Sales & Marketing Systems, spearheading system enhancements and process improvements to drive operational efficiency and align with corporate strategy.• Championed User Acceptance Testing (UAT) for multiple projects, facilitating clear communication and collaboration between technical teams and non-technical stakeholders to ensure successful implementation and user satisfaction.• Led a cross-functional remote team of six associates in identifying and capitalizing on short- and long-term operational opportunities, delivering top-tier support to field Business Operations teams and enhancing overall performance.• Acted as strategic consultant in collaboration with diverse business units including Legal, Consumer Finance, Title Services, and IT, leveraging stakeholder insights to drive impactful results and foster a culture of continuous improvement and teamwork across the organization.• Evolved business processes through automation, developing and implementing innovative solutions that improved efficiency and reduced manual effort, positively impacting Operations.• Developed and executed comprehensive risk assessments and controls that minimized operational losses, enhancing overall compliance for North American Sales and Marketing Operations. Show less • Drove the evolution and enhancement of sales and marketing processes by strategically implementing innovative initiatives that align with organizational goals.• Delivered comprehensive corporate support to field Business Operations teams, ensuring seamless communication and operational efficiency across all levels.• Led the team in User Acceptance Testing (UAT), facilitating effective communication between stakeholders to ensure successful project implementation and user satisfaction.• Conducted in-depth analysis of reports to identify opportunities and mitigate risks across sales sites, providing actionable insights to optimize performance. Show less

  • Business Operations Manager

    May 2023 - now

  • Business Operations Coordinator

    Oct 2021 - May 2023