Fernanda Altivo

Experience

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  SEBRAE

  Mar 2010 - Jun 2010

  Internship

  • Developed business manuals that helped entrepreneurs build their small businesses and instructed them on how to create their own business plans.• Conducted a sustainability project that assisted companies in developing environmentally responsible practices; such as water/energy efficiency and waste management.

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  Fastdezine, Inc.

  Jun 2012 - Apr 2017

  Financial Assistant

  • Create monthly financial plans for all graphic design and software development projects.• Enter monthly transactions in QuickBooks software and analyse financial results.• Organize all receipts and statements to be submitted to theaccountant.• Interim project manager; developed a new method to analyze productivity and cost effectiveness of time spent at project meetings. • Created a new pricing strategy based on analysis of past projects to maximize profits.• Produced report for an international client that demonstrates economic viability of introducing new product to Brazilian markets. Show less

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  Canadian College

  Sept 2013 - Dec 2013

  Recepcionist

  • Demonstrated efficiency in managing administrative and clerical tasks in a demanding environment. • Prepared statements, forms, reports, presentations, and other documents for the Career Service Department.• Managed the school switchboard, constantly published the changing of class schedules, and provided assistance to students and faculty.

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  Ben's Cookies

  Jun 2016 - Dec 2018

  Assistant Manager

  • Served as manager-on-duty, overseeing the sales team, resolving any customers concerns, and performing all the administrative and financial responsibilities of a duty manager in a fastpaced environment.• Participated on hiring process, as well as training and supervision of new staff.• Utilized strong interpersonal and communications skills to serve customers; received praisefrom customers and manager for being dedicated, friendly and efficient.• Efficiently managed administrative and clerical tasks such as payroll, timetables, and banking. Show less

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  Clinical Psychology - Private Practice

  Sept 2016 - now

  Teaching Assistant

  • Worked as the first point of contact for patients.• Designed presentations and assisted on the creation of content for workshops on Personal Development, Thanatology and Self-acceptance.• Created and designed promotional material for lectures and seminars.• Efficiently managed the billing of patients and the scheduling of appointments.

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  ELCAP

  Apr 2020 - Aug 2021

  Support Worker

  • Supported people with physical and mental disabilities in all aspects of their daily living, enabling them to live richer lives and reach their goals.• Worked together with a large range of health professionals to ensure best support practices.• Received training and was responsible for the control and administration of medicine.• Supported people with their mental health, when facing difficult situations in their lives.• Planning, recording and reviewing support plan.• Supported people managing and overcoming challenges in their lives. Show less

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  The University of Edinburgh

  Aug 2021 - Jun 2022

  Sales and Information Assistant

  • Efficiently responded to enquiries from University students, staff, and the general public through multiple channels such as e-mail, post, phone, social media, website-chat, and in person.• Handled a large amount of information, redirecting callers, visitors, and emails to the appropriate departments within the University.• Redesigned the shop layout and display of products to provide an excellent customer’s experience.• Conducted market research and assisted in the creation of new products. Show less

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  J.T. Insurance Services (Canada), Inc.

  Mar 2023 - now

  Administrative Assistant