Experience

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  School age fun and enrichment

  Jun 2001 - Mar 2010

  Site supervisor, group leader, and administrative assistant

  Supervised Middle School Before and After School Program and Summer CampManaged company websiteCommunicated schedules and purchases with vendors and sales with customers to control costs within budget and drive revenueCreated promotional materials for special events and yearly programs to encourage new customers

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  Barry group, inc.

  Jan 2009 - May 2009

  Intern

  Established systems models for organizationConducted and analyzed market research and interviews for clients in the transportation, healthcare, grocery, and convenience store industriesCreated presentations displaying research results used in client presentations

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  Workout world

  Jan 2010 - Oct 2010

  Sales representative

  Maintained over a 90% closing percentage with new membershipsExecuted remote sales promotions to generate prospectsConducted in-club tours to educate new members

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  New jersey division of taxation

  Oct 2010 - now

  Led the Business Tax and Delinquency Units of the Taxpayer Accounting Branch responsible for taxpayers’ compliance with over twenty tax typesDeveloped team members knowledge and abilityAssigned and prioritized workload and review work for accuracy and consistencyPrepared group stats and monthly narrative for Branch Assistant ChiefWorked 2019 Tax Amnesty resolving ten years’ worth of accounts and producing revenueEstablished parameters for automated billing, refund, and credit review improving efficiency, reducing ten-year backlog, and saving over ten million dollars in interest payments Show less Led the Business Tax and Delinquency Units of the Taxpayer Accounting Branch responsible for taxpayers’ compliance with over twenty tax typesDesigned and implemented standards and procedures resulting in production increasing over three times from approximately 22,000 accounts to over 92,000 accounts annuallyAssigned and prioritized workload and review work for accuracy and consistencyTrained new employees on group proceduresAssumed responsibly of Corporation Business Tax and TGI Delinquency review Show less Member of newly formed Hybrid Unit responsible for completing cross-functional projects involving individual and business tax casesParticipated in Division-wide programs Fall Outreach and Second Billing notice to ensure compliance, clear backlogs, and produce revenueEnsured compliance to Earned Income Tax Credit requirements and combatting fraud Maintained over 98% accuracy rate while corresponding with taxpayers by mail, telephone, and E-mailPresented current standards and requirements to New Jersey Certified Public Accountants Show less

  • Supervisor Technical Services Taxation

    Nov 2018 - now

  • Taxpayer Service Representative 1

    Dec 2015 - Nov 2018

  • Taxpayer Service Representative 3

    Oct 2010 - Dec 2015