Vivek Wanelkar

Experience

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  HCL Technologies (Infrastructure Services Division)

  Feb 2004 - Jun 2018

  Manager - Operations

  Associated with HCL since last 14 Years & currently designated as Manager, experienced in deploying & maintaining IT Network Infrastructure.Organization Profile – HCL COMNET Ltd [Also known as HCL Infrastructure Division (HCL ISD)] is a part HCL group of companies. A 100% subsidiary of HCL Technologies, HCL Comnet Ltd is recognized around the world as a leader in infrastructure management services. Job Profile – Currently employed as an “Deputy Manager” managing Service Delivery - Infrastructure for SBI General Insurance Company Limited (SBIGICL), working with multiple teams of 32 Engineers for delegating day to day operations which involves call logging IT helpdesk, End User Computing, Network, Voice, E-Security services, Servers, Storage, & backup systems maintenance calls of different technology partners like EMC, IBM, Lenovo, CISCO, Check point, Mcafee etc.Job Responsibilities – • Leading operational team at lower management of 32 engineers in the Customer Support operation department. (Where few engineers operationally reports to me, functionally to Project Manager).• Accountable for internal & external customer interaction in Daily\Weekly\Monthly Meeting OR Project Review & Escalation.• Implementation of new Infrastructure related projects like End User Computing, Network, Voice, E-Security services, Servers, Storage, & backup systems, carrying out Proof Of Concept (POC), User Acceptance test (UAT).• SLA management for ITSM involving Server, Networks, Security &EUC.• Providing Critical inputs to the Top Management for product roadmaps and business strategy.• Process development & ensuring in SOP, Run, Operations Manual, IT Handbook, Security, CRF and Ready reckoners are followed across hierarchy.• Resource Management including Hiring, Training, Development , Appraisal and Attrition Management Show less

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  YES SECURITIES (INDIA) LIMITED

  Jul 2018 - Sept 2019

  Senior Manager - Information Technology at Yes Securities India Ltd

  Senior Manager - Information Technology at YES SECURITIES (INDIA) LIMITED

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  Orange Business Services & Securview System Pvt Ltd

  Sept 2019 - Jun 2020

  Operation Manager

  Working as Operation Manager at Orange Business ServicesWorking as Operation Manager at Securview Sytem Pvt Ltd

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  Inspira Enterprise

  Jun 2020 - Sept 2021

  Project Manager

  Working as Project Manager Inspira Enterprise at Private Bank managing SOC Implementation & Security Operations.

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  Private company

  Sept 2021 - now

  Middle Management

  Working as a Information Security Professional for Private company managing SOC - SOAR Implementation & Security Operations.