Esmarie Talidasan

Experience

• 

  Convergys

  Oct 2015 - Jan 2018

   Fix customer’s mobile data connection issues  Add new service lines  Process payments through the CRM  Receives Inbound calls  Outbound calls  Input all the information in the CRM  Assist member with their state tax refund  Assist member with their city tax refund  Input all the information in the CRM  Contact their IRS for the tax refund updat  Receives inbound calls  Help customers to book furniture, dresses, etc  Process replacement for lost and damaged items  Process payments  Process refunds  Input all the information in the CRM

  • Technical Support Specialist

    Apr 2016 - Jan 2018

  • Finance Specialist

    Jan 2016 - Apr 2016

  • Retail Sales Specialist

    Oct 2015 - Jan 2016
• 

  SOR Technology (Now arrivia)

  Feb 2018 - Sept 2021

   Team Leader  Calendar management  Assist the client with Trainings  Creates Weekly and Monthly Reports  Admin tasks  Email Management  Creates Monthly Scorecard  Do coaching with the agent  Resolves escalated issues  Takes supervisory calls  Dead-end resolution finder  Contact vendors and suppliers  Email Management  Outbound calls  Receives inbound calls  Book all types of reservations: hotels, cars, flights, cruises, etc  Confirm reservations with the property  Communicate with vendors and suppliers via email, call, and chat  Input all the information in the CRM

  • Team Leader| Virtual Assistant

    Feb 2020 - Sept 2021

  • Escalation Specialist

    Jul 2019 - Feb 2020

  • Travel Agent

    Feb 2018 - Jul 2019
• 

  D Hart Accounting, LLC

  Nov 2021 - Apr 2022

  Virtual Assistant

  Data Entry  Outbound Customer Service  Email Management √ Edit podcasts Calendar Management  Assist Tax Filing  Attends Zoom Meetings  Social Media Management  Organize Files  Drafts Newsletters

• 

  GoodFellas Payment Services

  Jun 2022 - Sept 2022

  Financial Analyst
• 

  Environmental Landscape Solutions

  Jun 2022 - Dec 2022

  Fleet Manager
• 

  FD Global Connections

  Sept 2022 - now

  Executive Assistant To Chief Executive Officer
• 

  Omnistruct, Inc

  Jan 2023 - now

  Executive Assistant