Esmarie Talidasan

Esmarie Talidasan

Followers of Esmarie Talidasan840 followers
location of Esmarie TalidasanMetro Davao

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  • Timeline

  • About me

    Executive Assistant to the CEO, COO| Virtual Assistant| Research Specialist | Data Entry | SMM

  • Education

    • University of Southeastern Philippines

      2011 - 2015
      Bachelor of Education - BEd English/Language Arts Teacher Education
  • Experience

    • Convergys

      Oct 2015 - Jan 2018

       Fix customer’s mobile data connection issues  Add new service lines  Process payments through the CRM  Receives Inbound calls  Outbound calls  Input all the information in the CRM  Assist member with their state tax refund  Assist member with their city tax refund  Input all the information in the CRM  Contact their IRS for the tax refund updat  Receives inbound calls  Help customers to book furniture, dresses, etc  Process replacement for lost and damaged items  Process payments  Process refunds  Input all the information in the CRM

      • Technical Support Specialist

        Apr 2016 - Jan 2018
      • Finance Specialist

        Jan 2016 - Apr 2016
      • Retail Sales Specialist

        Oct 2015 - Jan 2016
    • SOR Technology (Now arrivia)

      Feb 2018 - Sept 2021

       Team Leader  Calendar management  Assist the client with Trainings  Creates Weekly and Monthly Reports  Admin tasks  Email Management  Creates Monthly Scorecard  Do coaching with the agent  Resolves escalated issues  Takes supervisory calls  Dead-end resolution finder  Contact vendors and suppliers  Email Management  Outbound calls  Receives inbound calls  Book all types of reservations: hotels, cars, flights, cruises, etc  Confirm reservations with the property  Communicate with vendors and suppliers via email, call, and chat  Input all the information in the CRM

      • Team Leader| Virtual Assistant

        Feb 2020 - Sept 2021
      • Escalation Specialist

        Jul 2019 - Feb 2020
      • Travel Agent

        Feb 2018 - Jul 2019
    • D Hart Accounting, LLC

      Nov 2021 - Apr 2022
      Virtual Assistant

      Data Entry  Outbound Customer Service  Email Management √ Edit podcasts Calendar Management  Assist Tax Filing  Attends Zoom Meetings  Social Media Management  Organize Files  Drafts Newsletters

    • GoodFellas Payment Services

      Jun 2022 - Sept 2022
      Financial Analyst
    • Environmental Landscape Solutions

      Jun 2022 - Dec 2022
      Fleet Manager
    • FD Global Connections

      Sept 2022 - now
      Executive Assistant To Chief Executive Officer
    • Omnistruct, Inc

      Jan 2023 - now
      Executive Assistant
  • Licenses & Certifications