Yaroslava Kyforchuk

Experience

• 

  UNITECH BAU

  Jun 2005 - Jul 2007

  Logistic Specialist

  Order processing, planning of shipments, preparation of transport documentation.Qualitative and quantitative claims processing.Preparation of all types of documents needed for certification and customs clearance of products

• 

  Goodyear Dunlop Tires Ukraine

  Jul 2007 - Sept 2016

  Managing customer service & logistics team of 2 - 4 people.Order management (receiving of orders, allocation of tyres, making reserves), billing of goods, shipments planning (cooperation with Shipping Team and service provider), liaison to customs house (cooperation with broker), and goods certification process coordination.Maintaining and improving existing customer relationships by excellent customer service and management.Project participation for implementation of a new customer service and logistics IT tool (implementation of SAP for all areas in CS and other departments, processing of Regression Tests for improving of program)Cooperation with different departments over the company and taking part on new projects Show less

  • Customer Service Manager

    Nov 2008 - Sept 2016

  • CS Specialist

    Jul 2007 - Nov 2008