Mary Livingston

Experience

• 

  BBN Systems

  Jun 1994 - Oct 1995

  Network Controller

  Participated in configuration tuning and testing during the stand up of DOD’s IP routed networks; NIPR and SIPR nets. Monitored WAN backbone integrity, using SNMP based maps on Sparc 10 Unix platforms. Utilized Unix related software tools and various circuit loop configurations at associated Tech Controls to diagnose and resolve network problems. Dispatch hardware representatives for problem resolution when necessary.

• 

  JTSI, Inc

  Oct 1995 - Nov 2011

  Tier II support provided to Tier I Help Desk personnel at DISA- PAC. Trained end users for work proficiency, and fellow System Admins on troubleshooting and resolution tracking processes. Maintained Windows 2003 and Exchange 2000 Servers health with Event Log Reviews, vulnerability scans, and server patching on various Dell hardware platforms. Maintained patch status on the VMS database.Scripted queries for Computer and User Account Management via Active Directory on the DISANET Domain. Create and maintain Active Directory (AD) components including user accounts, user workstations, and server components into their designated OU directories. Familiar with a variety of AD tools to assist problem resolution efforts. Show less

  • Network Controller

    Mar 2011 - Nov 2011

  • Senior Tech Rep / System Administrator

    Oct 1995 - Feb 2011
• 

  Verizon

  Nov 2011 - Apr 2013

  Network Controller

  Proactively Monitor NIPR & SIPR (Cisco and Juniper Routers), ATM/Optical/SONET (Broadmore & Marconi hardware), WAN, and Tactical networks for anomalies and take swift action for resolution. Provide configuration changes as determined by the Change Control Board, and escalate unresolved incidents to the Problem Review Board, where needed. Provide continual process feedback IAW ITIL's process improvement methods. Provide eHealth circuit performance reports to users on request.