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Orla Buckley

Orla Buckley

Medical Secretary & Receptionist

Followers of Orla Buckley415 followers
location of Orla BuckleyIreland

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  • Timeline

  • About me

    Support Engineer, SAP

  • Education

    • Dominican Convent, Taylors Hill, Galway

      -

    • GRETB Training Centre, Mervue Business Park, Monivea Road, Galway

      2016 - 2016
      European Computing Driving Licence Course

      Obtained Certificate in European Computing Driving Licence Course

    • Western Management Centre, Galway

      2015 - 2015
      Public Relations/Image Management Distinction - QQI Award in Public Relations

      Course objectives and summary:- Acquire an understanding of the public relations profession- Understand how a PR department works and how a PR consultancy works.- Appreciate the concept of public relations and its role in today's workplace.- Become familiar with specific PR terms, practices, concepts and emerging media.- Create appropriate PR materials using various writing and communication skills and types of media.

  • Experience

    • Whitehall Medical Centre

      Jan 2000 - Jun 2003
      Medical Secretary & Receptionist

      - Managing a busy switchboard, appointments and Doctors’ diaries- Liasing with Laboratories, Suppliers, Medical Reps and Solicitors- Dealing with patient queries and providing reassurance when needed- Ensuring prompt time keeping for patient appointments- Dictation and general administration

    • Europa General Insurance

      Jun 2003 - Jan 2006
      Claims Handler

      - Achieving settlements on both Motor and Commercial claims- Liasing with Claims Assessors, Insurance Brokers and Solicitors- Negotiating settlement of claims, primarily Motor- Month End Reports

    • Aviva

      Jan 2006 - Mar 2007
      Motor Claims Handler

      Insurance | Galway•Dealing with all aspects of claims from notification to completion•Liasing with Engineers on a daily basis•Organising monthly meetings

    • Sertus Insurance

      Mar 2007 - Oct 2013
      Claims Handler

      •Proactive file management of both Motor and Property damage files•Actively reserving files•Liasing with Suppliers on a daily basis•Fulfilling the Consumer Protection Code requirements

    • RSA Insurance Ltd

      Nov 2013 - Mar 2015
      Personal Injury Claims Handler

      -Reviewing allocated cases and achieving settlements•Negotiating with Solicitors and Customers and liasing with internal and external Suppliers•Contributing to new procedures and team meetings•Managing Customer interactions in an efficient, courteous and timely manner•Reserving case files accurately and settling claims within my licence authority

    • Cunningham Lindsey

      May 2016 - May 2018
      Claims Shared Services

    • SAP

      Jun 2018 - now
      Support Engineer

  • Licenses & Certifications

    • Certified Insurance Practitioner

    • European Computing Driving Licence Certificate

      G.R.E.T.B.
      View certificate certificate

    • QQI Award in Public Relations

      Quality and Qualifications Ireland
      Oct 2015

  • Honors & Awards

    • Awarded to Orla Buckley
      Star Award RSA Insurance Jan 2015 I received a Star Award in 2015 for my Claims Handling approach
    • Awarded to Orla Buckley
      Brilliant Service Award Sertus Insurance Sep 2011 I received a Brilliant Service Award for my Customer Service in 2011

  • Volunteer Experience

    • Dog Walker

      Issued by MADRA (Mutts Anonymous Dog Rescue and Adoption) on Jan 2012
      MADRA (Mutts Anonymous Dog Rescue and Adoption)Associated with Orla Buckley

    • Reception and Fundraising Volunteer

      Issued by Galway Hospice on Sept 2005
      Galway HospiceAssociated with Orla Buckley