Venkatesh BP

Experience

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  HCL Infosystems Ltd.

  May 2010 - Jun 2012

  Customer Service Engineer

  Installation, Maintenance and Troubleshooting of PC’s like (HCL,ACER,WIPRO,IBM & HP) Installation of Operating Systems [like MS-DOS, Win98, XP & Windows Vista ]Installing & Updating Server level management of Antivirus software’s like Symantec.Testing and diagnosing of network software and other software’s.Installation of other Application Software’s and Trouble Shooting.Working in Server based LAN, sharing Internet with Proxy servers.Trouble shooting the LAN ConnectionMaintenances & Trouble shooting of various printersAnalyze bugs/errors and hot-fix them with appropriate certainty over timeEffective planning, prioritization and organizing skills. Show less

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  Network Solutions Pvt. Ltd. - An IBM Company

  Jun 2012 - Jun 2013

  Network Engineer

   Trouble shooting LAN and WAN related issues.  Configure, troubleshoot and manage Network.  Maintaining LAN / WAN. Monitoring WAN Networks. Installations of Leased line modems like Ascom, RAD (ASM-31, ASMI-52) and ISDN NTI Boxes.  Installation of Cisco Routers. Main focus and responsibility is to maintain network uptime of 99% and service uptime of 99.5 %coordinating with Customer Support team for a smooth function of customer services.  Installation, Managing and troubleshooting leased circuits & ISDN. ISDN circuit maintenance (shut down the ISDN lines after business hours in the branches where LL is also down on a regular basis and documents the same). Documenting and upgrading Circuit built-up details. Keep track of the configuration changes for all the routers and other WAN equipments Co-coordinating with NIS team & resolve issues related to the carrier. Show less

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  Future Focus Infotech Private Limited

  Jul 2013 - Mar 2016

  Network Engineer

  Trouble shooting LAN and WAN related issues. Configure, troubleshoot and manage Network. Maintaining LAN / WAN.Monitoring WAN Networks.Installations of Leased line modems like Ascom, RAD (ASM-31, ASMI-52) and ISDN NTI Boxes. Installation of Cisco Routers.Main focus and responsibility is to maintain network uptime of 99% and service uptime of 99.5 %coordinating with Customer Support team for a smooth function of customer services.

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  Computer Access Pvt Ltd

  Apr 2016 - Nov 2016

  Network Engineer

  Configuring of Cisco 1720, 2500, 2600, 2811, 3600, 3800, 7200 series Routers. Configuring of Cisco 2950, 3550, 3560, 3750 series Switches. Managing, Maintaining and Configuring an Internet work with the help of WAN technologies like PPP, ISDN and Routing Protocols: OSPF and EIGRP. Knowledge of Layer-2 Switching, Vlan’s and Access-list. Upgrade Cisco Routers, Switches using TFTP Perform Troubleshooting end-to-end between the two sites Support via telephone and mails to the customer. Coordinate with seniors and managers to solve the network issues. Managing the vendors for customer calls. Checking and monitoring with VALO tool Monitoring WAN Networks. Installations of Leased line modems like Ascom, RAD (ASM-31, ASMI-52), Atrie, Nomus Gateway e-modems and ISDN NTI Boxes. Show less

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  IMSI India Pvt. Ltd.

  Nov 2016 - Apr 2020

  Network Engineer

  Roles & Responsibilities : MPLS NOC Project, Bangalore Configuring and Troubleshooting MPLS network. Troubleshooting of Cisco 7613,12000,9010 series routers. IOS Up-gradation of 7613-S and ASR-9k routers. Configuring and troubleshooting STP. Troubleshoot BGP connectivity issues. Configuring and troubleshooting OSPF. Configuring and troubleshooting Ether channels. Troubleshooting Channelized STM and E1 issues. Troubleshooting RSP, SIP and SPA hardware issues in Cisco 7613 and ensuring redundancy. Created standard procedures to create consistency and improve support response time. Ensured SLA's are achieved and client expectations are met (or exceeded) Resolve end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations. Provide 24/7 on-call network operational support on a rotational basis. Trouble shooting and coordinating various issues with Cisco global TAC Team. Generating RMA, asset management and problem reporting. Show less

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  IOPEX Technologies

  Aug 2020 - Aug 2022

  Network Engineer

   Designing and implementing new network solutions and improving the efficiency of current networks. Installing, configuring and supporting network equipment including routers, switches. Maximizing network performance through ongoing monitoring and troubleshooting. Investigating faults in the network. Preparing Design proposal summary, Engineering work order (EWO) and involving in the change. Project management tools Visio, AT & T and DXC tools.

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  Mphasis

  Feb 2023 - now

  Senior Network Engineer