John Trinidad

Experience

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  Crown Regency Hotels & Resorts

  Mar 2007 - Nov 2007

  Front Desk Officer

  - Greet and welcome guests upon arrival - Facilitate check-in process - Provide information on hotel amenities, events, and promo - Coordinate with all departments during hotel operations - Knowledgeable about local and national tourist spot destination - Handles tour packages - Process billing statements - Prepares daily hotel statistics report - Perform other duties as instructed by the supervisor

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  McDonald's

  Nov 2007 - Oct 2011

  Assistant Restaurant Manager

  - Give feedback and coaching to all employees at all times - Set sales targets and objectives for crew persons on a daily basis - Maintain Quality, Service, and Cleanliness at Standard levels - Handles customer complaints - Insures that Food Safety is in place and practiced - In charge of building maintenance and planned maintenance - Knowledgeable in ordering of perishables - Adhere to standards for receiving food and dry products - Conduct daily and weekly inventory of food and dry products - Train employees on Company policies and procedures, Workplace safety and security - Complete and analyze restaurant reports and make an action plan Show less

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  My Water Filter

  Nov 2016 - May 2017

  Customer Service and Back Office Support

  - Order Processing- Bookkeeping and accounting- Customer Service, Sales, Inquiry, Complains- Google Apps suite ( Mail, drive, docs, spreadsheets )- Data Entry, adding products and content to websites- Update and Create Standard Operating Procedure from a video- Experience with the Magento eCommerce platform- Experience with Xero Accounting, Asana, Harvest, Ontraport, Zendesk- Customer Support ( Phone, Live Chat, and e-mail )

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  Amazon

  Sept 2017 - Mar 2019

  Order Management Specialist

  - Adding new orders into an orders database- Processing orders from a USA-based website following very specific steps- Recording all order information in a database- Updating tracking numbers for customer orders- Logging into customer accounts to check for tracking numbers- Update status of all packages from shipped, in transit, to delivery, monitoring for any shipping problems- Creating new customer accounts by filling out online forms, and recording account info in a database- Logging into various accounts and updating a database with current account balance, expiration date, promotions, etc- Copying and pasting coupon information from emails into a spreadsheet- Confirming gift card balances- Preparing and editing return shipment labels with Photoshop or similar image editing software- Monitor inventory for price changes and out-of-stock items- Monitor and update inventory levels Show less

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  Credit Antidote

  Jan 2021 - Mar 2022

  Assistant Manager/TL/Auditor/ Product Lister

  Assistant Manager- Handle multiple stores under one cluster - In charge of the smooth flow of the store operation including Product listing, Order Processing, and CSR - Monitor, coach, train, and evaluate the performance of the store and also VA’s- Onboarding on new store adding new listings and assigning workers to the store- Conduct huddles, meetings, and training for all employees- Gather and analyze performance reports of each store - Create Action plans and Verify improvements- Communicates to the clients about their store performances- Perform final interview for VA applicant- Reports directly to the General Manager Team Leader- Oversee the whole operation of a particular store PL/OP/CSR- Perform Huddles and set daily targets and expectations for the day- Secondary responsibility is product listing- Coaches and Motivates co-workers- Perform daily reports on store performance and directly report to the assistant managerProduct Lister- List and source profitable items from the supplier’s website- Knowledgeable in using OA Genius for listings- Compile and Double-check listings using Google Sheets - Upload listings on the Walmart platform check for errors and perform troubleshootingAuditor- Evaluate and double-check listings of the listings submitted for the day- Compare listings to the standards of Walmart platforms- Communicates to the Product Lister for errors, prohibited and restricted brands- Sets guidelines for Listings to ensure Quality and Profitable items - Distribute listings to each store and report directly to the Assistant Manager Show less

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  Budee

  Sept 2022 - Sept 2023

  Driver Support Specialist

  - Verify driver’s schedule and their zone assignments for the day - Check on the Internal Maps for zones and perform routing/re-routing - Assign/move orders and drivers to adjacent zones if necessary - Monitor driver audit by identifying the ideal driver breaks/lunch and enforce if needed - Insures drivers are following their routes and assign the best possible way depending on order location - Handles inbound driver calls for customer order status and outbound for customers - Negotiate with the driver’s customer for OOS/missing items/replacement and offer a re-schedule/discount - Assist the drivers in item swapping and act as a middleman between customer and driver - Input under/over items in the discrepancy log and remove/add to the driver inventory - Acquire ETA for orders and driver arrival back to the hub - Perform Customer Service tasks and ad hoc tasks on shift Show less