Sudip Biswas

Sudip Biswas

Sr. Representative Operations

Followers of Sudip Biswas1000 followers
location of Sudip BiswasKolkata, West Bengal, India

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  • Timeline

  • About me

    Cloud Service Operation Sr Analyst

  • Education

    • Barrackpore Government High School

      2009 - 2010
      Higher secondery science first division
    • Calcutta Institute Of Technology

      2011 - 2016
      Bachelor of Technology - BTech Chemical Engineering A
  • Experience

    • Concentrix

      Nov 2016 - Feb 2019
      Sr. Representative Operations

      ⦿ Build sustainable relationships and trust with customer accounts through open and interactive communication⦿ Provide accurate, valid and complete information by using the right methods/tools⦿ Keep records of customer interactions, process customer accounts and file documents⦿ Follow communication procedures, guidelines and policies⦿ Take the extra mile with effort to solve customer's queries

    • Infiflex Technologies Pvt. Ltd.

      Jan 2020 - Mar 2021
      Cloud Associate

      ➤ Prospecting, generating, qualifying, processing and following up on leads and appointment setting for new business➤ Cloud Computing Consultation➤ Google Cloud Platform, Amazon Web Service, Microsoft Azure, G-suite, M365, ESDS Cloud➤Collaboratively work with the sales, marketing team and leadership to develop lead generation strategies to generate lead opportunities with prospective customers➤Achieving sales lead generation and appointment

    • FastInfo

      Apr 2021 - Jun 2021
      AWS Engineer
    • Globtier Infotech Pvt. Ltd.

      Aug 2021 - Dec 2021
      AWS Administrator

      ➤ Cloud Monitoring setup (AWS Cloud)➤ Log segregation➤ Setting up rules to alert notification in Cloudwatch➤ Setting up event integrations➤ Alert configuration, Integration with event management tool➤ Configure dashboards using Grafana➤ Capture log data and provide insights➤ Preliminary technical and functional diagnosis of application issues, based on SOP provided by project team or using operations analytics tools➤ Support project team in deploying scripts to automate remediation of recurring incidents➤ Auto Healing: Using AWS Lambda functions (limited to AWS Lambda capabilities) Show less

    • Accenture in India

      Dec 2021 - now
      • Infra Transformation Sr Analyst

        Jun 2024 - now
      • Cloud Analyst

        Dec 2021 - Jun 2024
  • Licenses & Certifications