Sudip Biswas

Experience

• 

  Concentrix

  Nov 2016 - Feb 2019

  Sr. Representative Operations

  ⦿ Build sustainable relationships and trust with customer accounts through open and interactive communication⦿ Provide accurate, valid and complete information by using the right methods/tools⦿ Keep records of customer interactions, process customer accounts and file documents⦿ Follow communication procedures, guidelines and policies⦿ Take the extra mile with effort to solve customer's queries

• 

  Infiflex Technologies Pvt. Ltd.

  Jan 2020 - Mar 2021

  Cloud Associate

  ➤ Prospecting, generating, qualifying, processing and following up on leads and appointment setting for new business➤ Cloud Computing Consultation➤ Google Cloud Platform, Amazon Web Service, Microsoft Azure, G-suite, M365, ESDS Cloud➤Collaboratively work with the sales, marketing team and leadership to develop lead generation strategies to generate lead opportunities with prospective customers➤Achieving sales lead generation and appointment

• 

  FastInfo

  Apr 2021 - Jun 2021

  AWS Engineer
• 

  Globtier Infotech Pvt. Ltd.

  Aug 2021 - Dec 2021

  AWS Administrator

  ➤ Cloud Monitoring setup (AWS Cloud)➤ Log segregation➤ Setting up rules to alert notification in Cloudwatch➤ Setting up event integrations➤ Alert configuration, Integration with event management tool➤ Configure dashboards using Grafana➤ Capture log data and provide insights➤ Preliminary technical and functional diagnosis of application issues, based on SOP provided by project team or using operations analytics tools➤ Support project team in deploying scripts to automate remediation of recurring incidents➤ Auto Healing: Using AWS Lambda functions (limited to AWS Lambda capabilities) Show less

• 

  Accenture in India

  Dec 2021 - now

  • Infra Transformation Sr Analyst

    Jun 2024 - now

  • Cloud Analyst

    Dec 2021 - Jun 2024