Usama Ashfaque

Experience

• 

  Worcester State University

  Sept 2014 - Dec 2014

  Data Entry- Federal Work Study Program

  • Processed employee's information, accounts information, and various other forms of documents by reviewing data in Raiser's Edge database• Prepared, compiled, and sorted documents for data entry• Verified data and corrected data where necessary• Scanned and printed papers

• 

  BJ's Wholesale Club

  Jan 2015 - Mar 2015

  Accounting Assistant (Contract)

  • Responsible for entry of financial data that created vendor invoices using various Microsoft applications• Generated vendor invoices using BJ's Wholesale template• Assisted in filing and organizing closed invoices• Provided vendors assistance related to AR questions and backup requests• Used SAP and Mainframe to enter transactions related to AR

• 

  Macy's

  Oct 2015 - Jun 2016

  Sales Associate

  • Responsible for achieving personal sales goals and Star Reward goals• Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advise on meeting those needs• Performed Management duties such as closing the unnecessary Registers, checking the fitting room if it needs to be clean, moving employees to the department when necessary, and resolving issues with customer transaction• Transferred the loss and found items to the Executive Office and reported if flyers or Macys money to be restock• Attended large volume phone calls to help the customers assisting in store and online available orders Show less

• 

  The Home Depot

  Mar 2018 - Jan 2019

  • Responsible for the sales and marketing of the specific Home Services Install programs within Home Depot stores• Worked closely with Sales Consultant and Sales Managers to generate quality leads for and drive awareness of the programs in store• Attended store events, home shows, and other lead events when scheduled• Assigned to work at primary Marlborough Home Depot store for generating leads• Followed up with team throughout the New England Home Depot stores on WhatsApp for generating leads Show less • Played a critical customer service role by providing customers with fast, friendly, accurate and safe service, in addition to it, received best customer service Homer Award and employee of the month as a cashier• Processed Checkout as well as monitor and maintain the self-checkout area• Responsible for achieving sales goals by providing knowledge of the product and customer benefits• Serve customers in the role of a sales associate to help them locate and choose products of their choice Show less

  • Project Specialist

    Dec 2018 - Jan 2019

  • Cashier

    Mar 2018 - Nov 2018
• 

  Digital Federal Credit Union

  Jan 2019 - May 2019

  Information Center Specialist

  • Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products such as savings, checking and balance transfer promotions.• Provide members with quality service and accurately process routine transactions in a timely manner• Answering all calls within the specified service levels• Achieve monthly sales goal referrals as assigned by Team Leader

• 

  The Home Depot

  May 2019 - Oct 2019

  Special Service Associate

  • Ensured customer transactions are processed quickly and accurately• Interacted with customers and associates in the store to ensure that excellent customer service is achieved• Attended inbound and outbound phone calls to process the online and instore orders• Used the cash register to return the items using the appropriate method RTV when necessary

• 

  Lowe's Companies, Inc.

  Oct 2019 - Aug 2020

  Cashier/ Administrative Office
• 

  Labcorp Integrated Genetics

  Sept 2020 - May 2022

  Specimen Accessioner Covid Lab
• 

  ForHealth Consulting at UMass Chan Medical School

  May 2022 - now

  Temporary position- Faxing sickle cell reports to patients

  • Disability Assistant/Admin

    Oct 2023 - now

  • Administrative Assistant

    Jun 2023 - Oct 2023

  • Data Entry Operator/Customer Service 2

    May 2022 - Oct 2023