Jeffrey Rodriguez

Experience

• 

  Atlanta Check Cashier

  Jan 2011 - Jan 2013

  Store Supervisor
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  US Army

  Sept 2013 - May 2020

  IT-Specialist

  • Delivered Tier 1 and Tier 2 technical support through service desk platforms, troubleshooting and resolving network and system issues for remote and on-site users.• Configured TCP/IP settings, conducted network scans, and monitored ports to ensure system integrity and optimal network performance.Managed and maintained Windows servers and Active Directory, ensuring compliance with security protocols and best practices.• Developed and automated IT processes using PowerShell scripting, improving efficiency and reducing manual workloads.• Monitored hardware health and server resources, ensuring availability and integrity of critical infrastructure.• Implemented and maintained backups and system configurations to support disaster recovery and operational continuity. Show less

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  Metro

  Feb 2015 - Nov 2015

  Educational Aide
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  Five River Services

  Dec 2015 - Sept 2017

  Service Desk Administrator

  • Provided Tier 1 technical support via phone, chat, and email, resolving issues with desktop computers, laptops, and mobile devices to minimize end-user disruptions.• Managed service tickets using incident tracking systems, ensuring timely resolution and adherence to SLAs.Troubleshot and resolved Active Directory user account issues, including password resets and access management.• Escalated complex technical problems to Tier 2/3 teams, ensuring effective resolution and minimizing downtime.• Monitored and documented common technical issues to identify trends and propose process improvements.• Coordinated with Information Management Officers (IMOs) to optimize service desk workflows and resource utilization. Show less

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  Vectrus

  Sept 2017 - Jan 2021

  • Conducted system scans and audits using ACAS, SCCM, and Tenable.sc, identifying and remediating vulnerabilities to enhance system security.• Developed and implemented mitigation plans, ensuring compliance with NIST standards and industry best practices.• Provided guidance to cross-functional teams on policy interpretation and risk mitigation strategies to improve the organization's security posture.• Led security awareness training for personnel, reducing incidents caused by human error and fostering compliance with security protocols.• Collaborated on automation projects to optimize network performance and ensure timely updates for stakeholders. Show less • Maintained and troubleshot servers, workstations, and Active Directory, ensuring system reliability and minimal downtime.• Implemented system patches and updates to maintain compliance with cybersecurity standards and reduce vulnerabilities.• Provided Tier 2 support, resolving escalated system-related issues and optimizing performance.• Managed VMware ESXi environments and Storage Area Networks (SAN) to support business operations.• Collaborated with cybersecurity teams to identify and address system vulnerabilities, enhancing IT security posture. Show less

  • Information Assurance Analyst

    Mar 2018 - Jan 2021

  • System Administrator

    Sept 2017 - Mar 2018
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  V2X Inc

  Feb 2021 - Jul 2023

  Information Assurance Analyst

  • Ensured RMF compliance for DISA and USCENTCOM systems, safeguarding sensitive data and addressing hardware/software vulnerabilities.• Automated processes using PowerShell and Excel VBA to enhance efficiency and proactively resolve issues.• Conducted vulnerability assessments with tools like Tenable.sc (ACAS) and eMASS, ensuring network integrity and risk mitigation.• Developed and executed POA&Ms to address security gaps and meet critical suspense dates.Investigated security violations, created mitigation plans, and implemented best practices to prevent reoccurrence.• Collaborated with cross-functional teams to improve network security posture and compliance with NIST standards.• Delivered training to teams on cybersecurity policies to promote security awareness and best practices. Show less