Dawn Kropf

Experience

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  Arrow Electronics

  Jan 1992 - Jan 1994

  Programmer Analyst

  Programmed microchip samples for use in mass production. - Managed Quality Assurance of products, implementing safety procedures and periodic rechecks.- Verified marking and mass programming machines operated at optimum capacity, analyzing physical processes and implementing changes for ensuring economy of movement.- Trained new employees on improving efficiency, realizing productivity gains.

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  Slomin's Security

  Jan 1994 - Jan 2002

  Customer Service Manager

  Served as mission critical lead on several internal projects, streamlining internal procedures and increasing employee productivity.- Implemented Technical Help Desk as Project Manager, improving customer experience.- Provided cross-training technical staff on policy, ensuring consistency of all actions. - Created technical training procedures for new hires, optimizing employee / customer interaction and reducing technical service calls.- Mediated customer - employee issues, maximizing customer satisfaction.- Assisted in solving complex problems having direct customer impact from A/R to Service, maintaining highest level of customer service. Show less

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  MyKnobs.com

  Jan 2002 - Jan 2008

  Product Photographer/Content Manager

  Executed day-to-day updates for 4 multi-million dollar websites, increasing sales and site visibility exponentially.- Supervised team of junior designers delegating design projects, including posting regular updates, implementing email campaigns, and advertising promotions.- Managed activities associated with digital product photography, including color correcting and file optimization for designing layout of artwork, logos, flyers, signage, and advertisements in major home improvement magazines.- Directed content and graphic design resources on different deliverables by manipulating vendor provided data and prioritizing photography resources for maximizing productivity.- Dealt directly with suppliers and manufacturers to add from new products taking product shots, optimizing images for websites, addressing pricing, and minimizing time to market.- Handled customer inquiries about interior design via internal help line improving customer satisfaction. Show less

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  Oneida Ltd.

  Mar 2008 - Mar 2012

  Project Manager

  Directed new product development for Foodservice division responsible for $60,000,000 in sales. Managed projects for Darden Restaurants, Ruby Tuesday, Chili's, Denny's and Royal Caribbean.- Sourced, sampled and guided NPD through initial inventory production run.- Quoted, developed, sampled and purchased custom dinnerware and glassware to client specifications.- Acquired supplies for procurement, marketing and distribution center.

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  Everyware Global,inc

  Mar 2012 - Jun 2014

  Global Sourcing Manager - Dinnerware and Glassware

  Led strategic sourcing of new finished goods for the Foodservice division with $60,000,000 in sales. Managed product development for Darden Restaurants, Ruby Tuesday, Chili's, Denny’s, and Royal Caribbean from initial prototype to first delivery.- Procured new dinnerware and glassware lines for catalog meeting Marketing department guidelines.- Defined product specifications and communicated to purchasing to ensure reorder consistency.- Sourced, quoted and purchased custom dinnerware and glassware to client satisfaction. Show less

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  HSN

  Sept 2014 - Jan 2019

  Senior Merchandiser

  Designed new products within the brands to bring to market, increasing sales and brand awareness.- Developed new products for Celebrity Chef brands Ming Tsai and Lorena Garcia at Ingenious Designs, a division of Home Shopping Network, increasing sales and brand visibility.- Sourced "Today's Special" opportunities within the culinary category, bringing diversity to brands.- Communicated with product manufacturers, ensuring successful product launches that were on time and on budget.- Created content for on-air presentations with set styling, B-Roll, still support, copy, and product photography, optimizing sales opportunities.- Interacted with Quality, Legal, Marketing, Planning and Logistics, ensuring all requirements were s and on timeline.- Managed all aspects of multiple new SKUs from development, pricing, purchasing, ordering, shipping, and presentation, resulting in positive customer experiences.- Negotiated relationships between talent and the network, meeting organizations goals. Show less

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  Oneida Hospitality Group

  Jun 2019 - Mar 2020

  Buyer

  Executed the procurement plan for over three million dollars of inventory sourced internationally.- Managed domestic custom stamping and silver-plating program improving delivery turns which reduced expedite costs and increased profits by 7%.- Maintained domestic and international vendors to cultivate positive relationships and extend credit lines.- Worked in collaboration with demand planning, suppliers, and sales to ensure brand success and ensure accurate inventory orders.- Submitted re-buy purchase orders for Flatware, Glassware and Holloware catalog items maintaining inventory levels. Show less

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  Wolf X-Ray Corporation

  Oct 2020 - Oct 2021

  Purchasing Specialist

  Managed purchasing of raw materials and finished goods for over 10,000 unique catalog items while transitioning organization to a more proactive supplier engagement plan.- Evaluated raw materials to streamline inventory turns.- Established a stocking program for raw materials increasing cost savings and reducing stock outs by 4%.- Updated the supplier evaluation program including additional metrics which resulted in improved third-party audit scores.- Improved reports to identify potential shortages and expedite ordering to improve delivery lead-times to customers.- Revised BOM components to correct inventory cycle counts. Show less

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  PepsiCo

  Nov 2021 - Nov 2024

  Planning Analyst

  Compiled data for reporting to drive process improvement and track relevant metrics.- Rolled out proactive communication plan to address forecast misses before product release improving service percentages 1.5% and mitigating waste.- Identified and solved the gaps in the product development process to optimize production and on-time delivery percentage by 3%.-Recruited franchise bottlers to 3rd party direct delivery program 2.4K TL’s and $8M cost avoidance while reducing congestion at warehouses.- Calculated and supported multiple brand allocations for both corporate and franchise bottlers to optimize stocking percentages.- Provided on the spot reporting and analysis to improve customer experience.- Advocated fair share for franchise bottlers vs corporate bottlers ensuring inventory protection.- Resolved SAP issues by maintaining item mapping, space planning move requests and adding new SKUs improving workflow.- Worked with DP/SP teams to resolve Gatorade shortages raising customer satisfaction percentages.- Developed Con-Ops Metric Scorecard giving weekly clear and accurate visibility to current standing vs. goals set for Fill Rate, RAD and OOS all in one quick glance instead of multiple dashboards.- Developed "Perfect Order" database to track identify and track order changes and bring focus to 15% of orders requiring special consideration. Show less