Angela Genesi

Experience

• 

  Nakatomi, Inc

  Dec 2008 - now

  • Co-developed, co-founded, and co-launched a successful start-up business partnership in 2009 producing and selling original artwork prints and posters• Support an entrepreneurial artist and drive the development of the business - growing annual revenues from $80,000 to $800,000 / year over thirteen years.• Collaborate with the executive team to co-create annual strategic business and operational plans, execute tactical plans, and measure results each year • Build a positive organizational culture and forge trusting relationships with team members Show less • Oversee the daily operations of the business and perform all functional tasks including human resources, customer support, shipping & receiving, bookkeeping, payroll, procurement, and office administration• Designed, implemented and improved several proprietary operational systems and processes and developed practical solutions to enhance adoption• Configured the global shipping and receiving department, developed systems and processes, and trained employees to ship orders, receive products, and process client returns quickly, accurately, and efficiently• Constructed the accounting department processes and systems, performed daily bookkeeping functions, processed invoices, paid bills, prepared and paid state and federal taxes, and managed A/P and A/R• Procured office equipment, machines, materials and supplies, assembled and arranged computer systems, production equipment, silk screen and giclee printers, and built a proprietary computer system from individual parts• Researched, designed, selected, and procured computer components, assembled the CPU, set-up the entire operating system, installed all the software programs, created a network, tested and debugged the system• Managed a team of five employees, delegated duties, and trained employees to manage the daily operations of the shipping and receiving department and oversaw human resources, payroll, and bookkeeping tasks Show less • Researched, selected, and implemented the company’s employee timekeeping and payroll systems utilizing QuickBooks and CKZ timeclock systems for accurate timekeeping and payroll processing • Researched, selected, implemented, and administered the company’s compensation and benefits programs including the employee retirement contribution system and employee healthcare plans • Manage the full-cycle hiring process including screening candidates, coordinating and conducting interviews, completing reference checks, making job offers, negotiating compensation packages, completing hiring paperwork, and conducting orientation training and employee on-boarding and off-boarding• Conducted needs analysis, identified critical functional roles, and hired long-term employees to fill open positions• Hired, trained, and oversaw the daily activities of the shop manager, the shipping and receiving manager, the IT manager, and several customer service representatives, printers, and administrative staff members• Grew the team from two to seven employees maintaining high employee retention rates throughout tenure• Transitioned two independent contractors to full-time employees within two years from the hire date • Conduct employee performance evaluations, manage corrective action plans, diplomatically handle employee conflict, perform terminations, and implement the exit interview and off-boarding program Show less • Designed the customer service department systems, processes, and protocols and trained a team of support staff to provide outstanding customer service - creating loyal, satisfied, repeat customers and many referrals • Established an online presence on Etsy.com and Amazon.com to sell products and services internationally via ecommerce sites as well as on the website• Set-up the online product listings for SEO including researching keywords, highlighting relevant product information, selecting product categories & photos for listings, and writing effective product descriptions to enhance sales • Oversee online accounts, manage sales, process daily orders, and promptly ship• Prepared for and attended industry conferences and events such as SXSW and various comic book conventions to network with industry insiders, sell products, market and promote the business to new audiences around the country Show less

  • Business Owner/ Operations and Human Resources Manager

    Jan 2009 - now

  • Operations Manager

    Jan 2009 - now

  • Human Resources Manager

    Jan 2009 - now

  • Sales Customer Service Manager

    Dec 2008 - now