Tylor O'Shea

Experience

• 

  OG Vape

  Jun 2018 - Aug 2020

  • Social Media Manager

    Jun 2018 - Aug 2020

  • Designer

    Jun 2018 - Aug 2020

  • Marketing Manager

    Jun 2018 - Aug 2020

  • Content Editor

    Jun 2018 - Aug 2020

  • Store Manager

    Jun 2018 - Aug 2020
• 

  5CA

  Jul 2020 - Dec 2020

  Support Agent

  • Assist customers with inquiries or complaints through Zendesk• Assist customers via email and live chat• Handling client requests and managing client account inquiries• Documenting and providing internal notes for email and live chatconversations• Providing clients with troubleshooting solutions for issues

• 

  ModSquad

  Mar 2021 - now

  • Follow and report to the client and account manager on the progress of the project• Coordinate with clients to organize project expectations and relay important information to the rest of the teams• Managing complex and diverse teams around the globe• Create reports and documents to determine any trends, outliers and success within the projects • Evaluate and identify challenges and utilize resources to solve problems• Assist mods with schedules, tasks, and tools• Organize and track project documents and policies• QA & Productivity evaluation and documentation Show less

  • Project Manager

    Jul 2022 - now

  • Assistant Project Manager

    Aug 2021 - Jul 2022

  • Moderator

    Mar 2021 - Aug 2021