Ajay Kumar

Experience

• 

  Hexaview Technologies Inc.

  Jan 2022 - now

  Spearheaded the architecture and development of HexaConnect, an innovative AppExchange app, leveraging an event-driven architecture for exceptional scalability. Engineered a customizable rule engine to automate responses, reducing user interaction time by 25% and enhancing overall user experience.Designed and implemented real-time tracking features with a concise single-page UI, improving monitoring efficiency of ongoing and inactive conversations within the app.Implemented dynamic campaigns using Graph API for WhatsApp, increasing direct customer engagement. Integrated Salesforce CRM data for targeted and personalized interactions.Optimized development workflows through a robust CI/CD pipeline using GitLab, reducing deployment time by 15% across various environments. Show less Pioneered the development of an Experience Cloud site for a music licensing platform, improving user engagement by 20%. Integrated Docusign for secure information validation and storage.Orchestrated integrations with various systems, automating processes for repertoire and billing management, resulting in a 30% increase in operational efficiency.Established an efficient support system, collaborating with other licensing companies to reduce issue resolution time. Optimized data-sharing processes.Revamped data structures, reducing royalty distribution processing time. Implemented rigorous validation processes, providing real-time updates to stakeholders. Show less

  • Senior Application Engineer

    Jul 2023 - now

  • Application Engineer

    Jul 2022 - Jun 2023

  • Associate Application Engineer

    Jan 2022 - Jun 2022