Jessica Walters

Experience

• 

  FoxCommerce

  Apr 2016 - Oct 2017

  Chief of Staff

  - Transitioned remote team of 22 engineers to SCRUM agile framework resulting in reduced lead time of custom ecommerce storefront delivery from 7 to 3 weeks. - Prevented build of custom feature for alpha client by demonstrating it would affect less than 2% of target audience. Saved client 3 weeks of professional service fees.- Established customer service guidelines, feature request submission process, and customer support procedures which significantly reduced engineering team administrative overhead. - Created suite of product how-to documentation for customers, reducing support requests by 20%.Performed market research and analysis used in the creation of medium and long-term product strategy. Show less

• 

  Merit Labs

  Oct 2017 - Feb 2019

  Chief Of Staff & Product Manager

  - Redesigned cryptocurrency wallet sign-up and onboarding flow resulting in a reduction of customer service inquiries for new users from 30% to less than 10%.- Designed community programming to increase participation resulting in 25% increase in engagement.- Designed and launched in-wallet product education module that supported growth from 1000 active wallets to over 7400 with no measurable increase in support requests.- Managed and prioritized bug board and feature development backlog for lightwallet application. Show less

• 

  Elliot

  Jan 2018 - Jul 2018

  Product Manager

  - Identified, researched, designed key custom attribute feature for ecommerce software. Product upload success rate went from less than 1% to 95% with feature development and release. - Developed product backlog and all product specs for engineering team of 4 in build of custom middleware application for client and delivered 95% of features on time and on spec.- Researched, led, and launched custom integration with Rakuten (Japanese Marketplace) and delivered full customer, product, order, and payment integration application that was later sold to client. Show less

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  Axon

  Apr 2020 - now

  • Senior Software Engineer

    Jul 2023 - now

  • Software Engineer II

    Jun 2021 - now

  • Software Engineer

    Apr 2020 - now