Pol O'Murchu

Experience

• 

  Ulster Bank

  Jun 2004 - Jun 2006

  Mortgage Advisor

  • Manage Mortgage applications from initial enquiry to drawdown for both residential and commercial facilities.• Identify customers’ needs with respect to borrowing and, where possible, fulfil those needs in a timely and efficient manner.• Liaise with customers, lenders and third party brokers in order to obtain the best lending arrangement possible for our customers. • Preparation & presentation of reports to clients when required.• Develop new sources of mortgage business both from existing client base and from new clients.• Assist with & develop new marketing & advertising strategies.• Pro-actively cross sell life insurance products and general insurance. Show less

• 

  O'Reilly Cullen Gillmor

  Jun 2006 - Feb 2009

  Mortgage Manager & Financial Advisor

  • Sale of Mortgages, Life Insurance, Pensions & Investments.• Management of team of Mortgage Advisors & support staff.• Assist with & develop new marketing & advertising strategies.• Ensuring sales target were met as agreed on a monthly basis.• Ongoing development & servicing of existing clients.• Ensuring all compliance was completed correctly• Assisting in ongoing research in line with good business practice.• Preparation & presentation of reports to clients when required.• Maintaining & updating the ORCG Website on a regular basis. Show less

• 

  Heritage Insurance Brokers

  Feb 2009 - May 2012

  Director

  Insurance brokerage specialising in Life Insurance, Pensions, Income Protection, Investments, Health Insurance, Mortgages, Commercial and general insurance. We can look after all your personal and business insurance needs.

• 

  BNI Boyne

  Apr 2011 - Dec 2011

  Membership coordinator

  BNI is a business and professional networking organisation whose primary purpose is to exchange qualified business referrals. It is by far the most successful organisation of its’ type in the world today, with over 5300 chapters in 40 countries including Ireland, U.K., Australia, USA, Canada, Sweden and Malaysia. Last year members of BNI passed over 5.6M referrals which generated more than €1.7bn worth of business for its members.What makes BNI so unique is that it allows only one person per profession to join a chapter. Thus once you’ve joined, there is no conflict in passing referrals and none of your competitors can participate! Show less

• 

  Special Olympics Ireland

  May 2011 - Jul 2011

  Volunteer Team Leader

  - Volunteer Position.- Team leader for Irish volunteers working in Athens for the Special Olympics World Games.- Main point of contact for volunteers and Greek officials- Assist with the Greek officials and help assign roles and jobs on a daily basis.- Ensure volunteers participated in and completed given tasks and were on duty each day.- Hold regular meetings with volunteers and ensure that everything was working well and deal with any problems that arose.- Worked with Athletes on a daily basis to ensure that the games were as sucessful and enjoyable as possible. Show less

• 

  Junior Chamber International

  Jan 2012 - Dec 2012

  National Finance Officer Ireland

  JCI Ireland is part of the largest personal and leadership development organisation for young people in the world - Junior Chamber International. It provides a range of activities and projects in 4 opportunity areas: Individual, Community, International and Business. Junior Chamber provides an excellent way to meet new people, develop yourself as an individual and at the same time give something back to the community through the worthwhile projects the organisation engages in.

• 

  JCI Dublin

  Jan 2012 - Dec 2012

  Finance Officer

  JCI is a leadership development and networking organization for young people in their 20s and 30s. We aim to provide outstanding personal development and leadership opportunities and to enhance the skills of our members. Through various local, national and international projects and events, JCI members meet, learn and grow. JCI is not-for-profit, non party-political, voluntary organization. Recognised as a great asset to Irish society, JCI Ireland is part of a worldwide network of nearly a quarter of a million young people who want to make a positive impact on their community. Often confused with the Chamber of Commerce, we are a separate organisation focused on developing individuals rather than on developing business. JCI Ireland currently has eight affiliated local branches and is working on a programme of expansion. Each branch is unique in its programme of events. Show less

• 

  BNI Boyne

  Mar 2012 - Mar 2013

  Chapter Director

  We are a group of business professionals who are committed to success through the development of word-of-mouth referrals. We are members of the Boyne group of Business Network International (BNI) and we meet once a week to learn about each others services. When the expertise you might require is not available within our group, we are able to refer you to members of other groups within the network who can provide a service to the same high standards.

• 

  AIB

  May 2012 - now

  In AIB, "Our Purpose is to Back our Customers to achieve their dreams and ambitions" - a bank recognised for superior financial advice and outstanding Customer engagement. Within Homes Centre of Excellence our vision is to become a world class customer focused organisation delivering relationship management, sales and service in an innovative and modern manner. We are focused on delivering exceptional customer experiences as our business model continues to evolve as a result of changes in customer behaviors. The Homes Centre of Excellence is responsible for managing our digital mortgage Journey for our customers from application through to funds release..The role of team lead entails: Supporting & leading a team to deliver on our Business Objectives Management and oversight of service levels across all HCOE queues Delivery of our contact centre metrics with a cost focussed culture in mind Coaching & Mentoring a team to deliver on agreed standard of credit quality, customer service and effective engagement on the mortgage journey Managing competing pressures and priorities in a fast paced environment Embedding operational efficiency by monitoring performance and action planning for improvements Ensuring excellence in Operational Risk Management and ensuring the team adhere to all obligations under OPEX Advocating our Brand Values and promoting Employee Engagement leading to a sustainable culture Proactively seeking process improvements for both front-line & customer and advocating for continuous improvement Developing people to meet both their career goals and the organisation’s goals Build strong relationships with key internal partners, stakeholders and external influencers, representing HCOE in wider forums. Support the improvement in our Customers’ Journey by delivering a superior level of service that often exceeds customer expectations. Show less - Execute the Homes Strategy within the external market place, understands the key market drivers and influencers.- Proactively engaging with KBIs and new to Bank customers, developing and maintaining strong relationships to deliver significant growth and maximise cross sales opportunity.- A role model for exceptional customer experience and advice, managing the mortgage journey and leveraging the full suite of AIB products, tools and services.- Adopt an agile and flexible approach that best meets customer needs, at a time and place that best suits them.- Visible expert in the Market Place developing strong relationships with KBIs to generate new -business opportunities. Show less - Mortgage Advisor - Ownership of mortgage process from initial enquiry to drawdown.- Supporting Branch Manager in driving and achieving sales targets for mortgages and mortgage related products.- Carrying out customer interviews, preparing applications and reports for personal & business credit.- Responsible for mentoring and training other members of staff on my team, giving feedback and reporting back to relevant managers.- Managed our in Branch Business showcasing events.- Meeting with customers in difficulty and managing applications under the MARP process.- Savings, deposits and investments champion for the branch with responsibility for developing and implementing deposit sales strategy for Branch- Main point of contact for deposit and investment related queries from other staff members, compiling weekly reports for branch regarding sales targets, business won and lost. Updating staff on changes within these areas and motivating staff to identify and refer sales leads to relevant advisors.- Responsible for dealing with customer queries on a daily basis ensuring all queries are dealt with in a timely manner and followed through to ensure customer satisfaction is achieved.- Opening new accounts for personal and business customers on a daily basis and assisting with any queries they may have. - Cross selling relevant products to new and existing customers wherever opportunities arise. Show less

  • Team Lead - Homes Centre of Excellence

    Jul 2022 - now

  • Mortgage Manager

    Jan 2018 - Jul 2022

  • Business Development Officer

    Apr 2015 - Nov 2018

  • Relationship Management Official

    May 2012 - Apr 2015
• 

  Irish Mountain Running Association

  Nov 2013 - Nov 2022

  Executive Committee Member

  The Irish Mountain Running Association (IMRA) is the governing body for trail and mountain running in Ireland. Active member, runner and volunteer with the Association since 2008. I have served on the committee for 9 years in several different roles namely Results and Records Secretary, Treasurer, Webmaster and President. IMRA is 100% a volunteer run organisation and outside of the additional administrative and committee roles I regularly help at races, organise races and race direct events. Over the past 15 years the membership has grown from approximately 1,100 members to 3,200 (June 2023) and the association organises over 120 trail & mountain races throughout the year ranging in distance from 3km (Uphill race) to 170 km. Show less