Cerissa C.

Cerissa C.

Technical Support Representative

Followers of Cerissa C.196 followers
location of Cerissa C.Muntinlupa City, National Capital Region, Philippines

Connect with Cerissa C. to Send Message

Connect

Connect with Cerissa C. to Send Message

Connect
  • Timeline

  • About me

    Team Lead

  • Education

    • Informatics Education Ltd.

      -
      Bachelor of Science in Information and Techology
  • Experience

    • Sitel Group

      Dec 2012 - Nov 2013
      Technical Support Representative
    • EnfraUSA Solutions, Inc.

      Nov 2013 - Mar 2014
      Information System Administrator
    • Canon Business Service Centre Philippines

      Jun 2014 - Oct 2020
      IT Service Desk Specialist L1/L2 and Software Support Specialist
    • Canon Business Service Centre Philippines(Oryxalign)

      Oct 2020 - Aug 2022
      L1 Infrastructure Engineer
    • Canon Business Service Centre Philippines ( Oryxalign)

      Aug 2022 - Feb 2024
      L2 Infrastructure Engineer
    • Canon Business Service Centre Philippines (Oryxalign)

      Jan 2024 - now
      NOC Team Lead
  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      MSI Management and Strategy Institute
      Aug 2017
    • Project Management Essential

      MSI Management and Strategy Institute
      Aug 2017
    • ITIL® Foundation 4 First Look

      LinkedIn
      Feb 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Cerissa C.
      CEO excellence awardee ORYXALIGN Apr 2024
    • Awarded to Cerissa C.
      NOC Engineer of the Year 2024 ORYXALIGN Apr 2024
    • Awarded to Cerissa C.
      NOC Engineer of the year 2023 Oryxalign Apr 2023
    • Awarded to Cerissa C.
      TALA awards certificate of appreciation Managed Services Oct 2022 Certificate of Appreciation for Exemplary performance for the quarter
    • Awarded to Cerissa C.
      Certificate of Appreciation for Engineer of the Year Canon Sep 2022 Certificate of Appreciation from Canon Business Service Centre Phil.
    • Awarded to Cerissa C.
      L2 infrastructure engineer Oryxalign Aug 2022 Promoted to L2 engineer
    • Awarded to Cerissa C.
      NOC Engineer of the Year 2022 Oryxalign Apr 2022
    • Awarded to Cerissa C.
      TOP Service Desk Performer in Terms of Productivity and Quality(Transurban Account) Canon Business Service Centre Philippines 2016
    • Awarded to Cerissa C.
      Top Q.A Agent Sitel/Ecolab Account Dec 2011
    • Awarded to Cerissa C.
      BSIT 4th Year Coordinator for Multiple School Organizations Informatics Northgate Philippines 2010