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Cerissa C.

Cerissa C.

Technical Support Representative

Followers of Cerissa C.196 followers
location of Cerissa C.Muntinlupa City, National Capital Region, Philippines

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  • Timeline

  • About me

    Team Lead

  • Education

    • Informatics Education Ltd.

      -
      Bachelor of Science in Information and Techology

  • Experience

    • Sitel Group

      Dec 2012 - Nov 2013
      Technical Support Representative

    • EnfraUSA Solutions, Inc.

      Nov 2013 - Mar 2014
      Information System Administrator

    • Canon Business Service Centre Philippines

      Jun 2014 - Oct 2020
      IT Service Desk Specialist L1/L2 and Software Support Specialist

    • Canon Business Service Centre Philippines(Oryxalign)

      Oct 2020 - Aug 2022
      L1 Infrastructure Engineer

    • Canon Business Service Centre Philippines ( Oryxalign)

      Aug 2022 - Feb 2024
      L2 Infrastructure Engineer

    • Canon Business Service Centre Philippines (Oryxalign)

      Jan 2024 - now
      NOC Team Lead

  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      MSI Management and Strategy Institute
      Aug 2017

    • Project Management Essential

      MSI Management and Strategy Institute
      Aug 2017

    • ITIL® Foundation 4 First Look

      LinkedIn
      Feb 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Cerissa C.
      CEO excellence awardee ORYXALIGN Apr 2024
    • Awarded to Cerissa C.
      NOC Engineer of the Year 2024 ORYXALIGN Apr 2024
    • Awarded to Cerissa C.
      NOC Engineer of the year 2023 Oryxalign Apr 2023
    • Awarded to Cerissa C.
      TALA awards certificate of appreciation Managed Services Oct 2022 Certificate of Appreciation for Exemplary performance for the quarter
    • Awarded to Cerissa C.
      Certificate of Appreciation for Engineer of the Year Canon Sep 2022 Certificate of Appreciation from Canon Business Service Centre Phil.
    • Awarded to Cerissa C.
      L2 infrastructure engineer Oryxalign Aug 2022 Promoted to L2 engineer
    • Awarded to Cerissa C.
      NOC Engineer of the Year 2022 Oryxalign Apr 2022
    • Awarded to Cerissa C.
      TOP Service Desk Performer in Terms of Productivity and Quality(Transurban Account) Canon Business Service Centre Philippines 2016
    • Awarded to Cerissa C.
      Top Q.A Agent Sitel/Ecolab Account Dec 2011
    • Awarded to Cerissa C.
      BSIT 4th Year Coordinator for Multiple School Organizations Informatics Northgate Philippines 2010