Manik Sharma

Experience

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  Mahindra Holidays & Resorts India Limited

  May 2004 - Nov 2004

  Front Office Assistant

  • My Job Responsibilities were to take check ins, check outs, reservations, blocking, night audit, handling calls, replying to the e-mails and handling guest complaints• Achievements: Knowledge of handling guest complaints, guest queries, operating IDS and also having the knowledge of working on CITRIX Software• Got appreciation letters from the Clients and Resort Manager

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  Crowne Plaza® Hotels & Resorts

  Jan 2005 - Aug 2005

  Front Office Executive

  • Handled check ins, preparations of front office reports, handling guest inquiries and complaints, communicating with travel agents etc• Achievements: Knowledge of operating IDS, knowledge of how to upgrade sales etc.

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  Sarovar Hotels & Resorts

  Aug 2005 - Mar 2006

  Duty Manager

  • Handling and leading three sections of the department that is Front Office, PBX and Business Center• Achievements: Got appreciations from Front Office Manager and General Manager.

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  Thomas Cook India Limited

  Nov 2007 - Jan 2013

  Senior Manager

  • My Job Responsibility in Gurgaon includes - handling of Gurgaon Branch Operations; handling the Retail Segment (Outbound and Domestic Leisure Travel)• My Job Responsibility in Hyderabad includes handling of Andra Pradesh Sales & Operations; which includes handling of Retail, B2B & Mice Segments along with Outbound and Domestic Leisure Travel Teams for entire Andra Pradesh, also conducting Thomas Cook software staff trainings as being a Thomas Cook's Software Trainer for the State• Achieving Sales Target with the teamwork and concentrating for Business development for the State., Summer products launch trainings 2007, 2008 and 2009• Front office System program training held in Mumbai• Customer seamless service training held in Hyderabad• Galileo and Amadeus trainings held in Hyderabad• Train the Trainer's training for Leisure Travel Software held inMumbai• FIT training 2009 held in Mumbai• Selected for KTP (Key Talent Pool - talent recognition) in2011• MILE 1 training 2011 held in Hyderabad. Show less

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  SOTC Travel Ltd.

  Feb 2013 - Apr 2018

  Senior Manager (Chandigarh, Punjab Haryana J&K and Himachal Pradesh )

  • Handled entire region including Chandigarh (UT), Punjab, Haryana, J & K, Himachal Pradesh handling sales & operations for all territory and state offices (handling channel as well as retail businesses) Achieving Sales Target with the team work and concentrating for Business Development for entire region• Achieved 110 % & 150 % against the given targets & took the region to 30% & 70% growth in two consequent years• Awarded for Best Region in 2014, Outstanding FIT Performance in 2015• Awarded as Best Area Sales Manager for League of Legends in 2015.• Winner of Rock The Nation in 2016• Appreciated for achieving One Crore worth of business ina single day - Ten Times• Trainings (Attended/Imparted, Presentation Skills Training, Noida• Selected for MDP (Management Development Program) in 2015 held in Mahindra Management Development Centre Nashik. Show less

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  Viajar Vacations Pvt. Ltd.

  May 2018 - Apr 2019

  General Manager

  • Handled entire company operations including its sales and marketing, helps to extend company's profile business in the region.• Training and Building the team to support company's vision and objective enable to provide desired profitability to the company.• Expended the company's profile in the desired regions by strategic marketing and by managing public relations• Results were achieved by timely delivery of the requirements and needs• Making the customer satisfaction as the priority of the company. Show less

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  2HUB

  Apr 2019 - Sept 2019

  Assistant General Manager

  • Handled B2B operations including its sales and marketing for Chandigarh & Punjab Region, helps to extend company's profile business in the region.• Building the network of B2B Travel Agents to enhance Company's Business.• Expended the company's profile in the desired regions by managing B2B agent's relationships.• Results were achieved by timely follow-ups and delivery of the requirements.• Creating Company's existence in non-existing markets.

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  Deep Ayurveda

  Feb 2021 - Jul 2022

  Zonal Sales Manager

  • Handled day today Operations of the Manufacturing Unit along with handling Sales and Marketing Division for the company.• Built new business partnerships to drive customer acquisition and generate revenue.• Convinced and Initiated contracts with Oswal Group and other local firms for Manufacturing their products.• Optimised sales methods to best acquire, develop and retain customers.• Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.• Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement. Show less

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  EaseMyTrip.com

  Aug 2022 - now

  General Manager

  Handling Holiday’s Division including Sales, Operations & Products along with its performance, achievement, enhancement, recruitments and trainings.