Melissa Thong

Experience

• 

  Department of Statistics and Data Science

  Oct 2010 - Jun 2021

  People Management- Provide guidance for junior officers, ensuring they perform their duties efficiently while also supporting their career progression through regular performance reviews.Project Management- Lead the design and end-to-end implementation of processes to enhance the management of undergraduate programs, including Statistics, Data Science and Analytics, and Data Science and Economics, focusing on scalability and operational efficiency.- Oversee critical functions such as class and exam timetable scheduling, module registration, internship coordination and addressing student inquiries.- Serve as an advisor to the Statistics Society, mentoring the committee members in strategic thinking, budgeting, and planning activities, helping them develop leadership skills.Event Management- Lead the planning and coordination of significant academic and industry events, including:i. 1st to 7th Singapore Conference on Statistical Science (2010-2017), ensuring smooth operations.ii. 5th Institute of Mathematical Statistics Asia Pacific Rim Meeting (2018), collaborating with international partners to deliver a successful conference.iii. Various conferences and workshops for the Data Analytics Consulting Centre, including managing logistics, and liaising with keynote speakers.iv. Science Industry Day (2017), connecting academia and industry professionals to foster collaboration.v. Outreach programs for secondary schools and pre-university students, aimed at promoting interest in statistical science.vi. Annual university and faculty open houses, working closely with faculty to ensure that the events effectively showcase academic programs and attract prospective students.Leadership- Serve as building coordinator and designated department first-aider, ensuring compliance with safety regulations and protocols.- Act as department deputy incident commander, responsible for crisis management and leading emergency response efforts. Show less

  • Assistant Manager

    Jan 2016 - Jun 2021

  • Senior Executive

    Jan 2013 - Dec 2015

  • Executive

    Oct 2010 - Dec 2012
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  NUS-ISS

  Jun 2021 - Mar 2025

  Leadership & People Management- Lead a team of eight professionals responsible for delivering executive education courses, corporate training programs, blended learning initiatives, and graduate programs.- Provide strategic oversight and direction for executives, ensuring alignment with organizational goals and fostering career development.- Train and mentor new hires, delivering comprehensive on-the-job training to ensure smooth integration and skill development.- Monitor team performance, setting clear objectives, and providing continuous feedback to ensure high levels of engagement and productivity.- Foster a collaborative and growth-oriented team culture, encouraging innovation and professional development.- Handle conflict resolution and performance management, ensuring a positive and constructive working environment.Project Management- Lead end-to-end project management for executive education courses and blended learning programs, ensuring seamless execution from registration to post-course follow-up.- Manage pre-course planning, including coordination with academic faculty, resource allocation, and ensuring course materials are prepared and distributed on time.- Handle in-course execution, troubleshooting any operational issues, and ensuring a smooth participant experience.- Regularly prepare detailed reports and performance metrics for senior management, offering insights for data-driven decision-making.- Drive continuous process improvement by reviewing and optimizing workflows, reducing inefficiencies, and enhancing productivity.- Collaborate closely with key accounts and corporate clients, designing tailored learning solutions to meet their specific training and development needs.- Ensure compliance with regulatory requirements and institutional policies throughout all stages of course delivery. Show less

  • Manager, Programme Operations & Client Services

    Jan 2023 - Mar 2025

  • Acting Manager, Programme Operations

    May 2022 - Dec 2022

  • Assistant Manager, Programme Operations

    Jun 2021 - Apr 2022