David John Gloria

Experience

• 

  Paragon ICC , a Playtech Company

  Jul 2007 - Dec 2008

  Fraud Analyst / Document Specialist

  • Analyze customer's account to prevent fraud and other possible financial losses• Handles escalation cases from Customer Support and Language Support• Review documents sent by clients and identify if there are discrepancies and possible tampering• Ensure Anti-Money Laundering Guidelines are strictly followed and doubtful transactions are promptly escalated• Perform verification call for suspicious accounts for KYC• Provide decision on delicate cases such as possible chargeback, refund and sanctions• Prevents fraudulent players from creating new accounts Show less

• 

  Bayview Technologies, Inc.

  Jul 2009 - now

  Fraud Operations Manager

  Accountable for the overall performance of Fraud Operations, overseeing the planning, development, and implementation of tools and systems to streamline daily fraud detection and prevention tasks.Approve and enhance new work policies and procedures, driving improvements in department productivity, efficiency, and quality.Lead the recruitment, training, and coaching of employees, specifically focusing on fraud detection and prevention techniques.Develop and execute strategies to ensure strict adherence to legal requirements, including anti-money laundering (AML) laws and responsible gaming regulations.Foster a culture of self-responsibility and leadership within the team, promoting a positive working environment that drives higher efficiency and morale.Collaborate with key stakeholders to continuously assess and optimize fraud prevention strategies, ensuring they align with business goals and regulatory standards.Provide regular performance feedback and coaching to team members, enhancing their skills and contributing to career growth within the company.Monitor industry trends and emerging fraud tactics, adjusting operations and strategies to stay ahead of potential risks. Show less