Md. Forhadul Islam Shuvo

Md. Forhadul Islam Shuvo

Guest Relation Officer

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location of Md. Forhadul Islam ShuvoDhaka, Bangladesh

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  • Timeline

  • About me

    Founder Of Straw | Marketing & Brand Management | Event Management

  • Education

    • National College

      -
      SSC Business/Commerce, General
    • National College

      -
      HSC Business/Commerce, General
    • National Hotel & Tourism Training Institute (NHTTI)

      2016 - 2018
      High School Diploma Hospitality Administration/Management
    • Dhaka International University

      2017 - 2021
      Bachelor of Business Administration - BBA Marketing

      Evening BBA

  • Experience

    • RAFFLESIA SERVICED APARTMENTS

      Apr 2017 - Jun 2018
      Guest Relation Officer

      # Reservation# Guest Handling# Bill Making and Collation

    • Four Points by Sheraton Dhaka Gulshan

      Jul 2018 - Apr 2019
      Management Trainee Officer

      -> Greeting arriving guests and retrieving their luggage.-> Escorting guests to their rooms, explaining the room facilities-> Deliver luggage, messages, faxes, packages to guestsand to undertake various other requests in order to ensure their comfort-> Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.-> Assist with keeping lobby area clean and orderly-> Ensure that luggage has been stored safely according to prescribed procedures Show less

    • Sarina Hotel

      May 2019 - Dec 2020
      Corporate Sales and Marketing Executive

      -> Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.-> Contact customers via calls or arranged meetings to discover their needs and requirements.-> Prepare and present sales proposal to potential clients, highlighting the best features and qualities ofthe hotel.-> Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.-> Assist clients in selecting the most appropriate service that best meet their specifications and needs.-> Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.-> Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties. Show less

    • Straw

      Jan 2021 - now
      Founder
    • Hotel Industry Insights by Arjo Khan

      Oct 2024 - now
      Co-Founder
  • Licenses & Certifications