Md. Forhadul Islam Shuvo

Experience

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  RAFFLESIA SERVICED APARTMENTS

  Apr 2017 - Jun 2018

  Guest Relation Officer

  # Reservation# Guest Handling# Bill Making and Collation

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  Four Points by Sheraton Dhaka Gulshan

  Jul 2018 - Apr 2019

  Management Trainee Officer

  -> Greeting arriving guests and retrieving their luggage.-> Escorting guests to their rooms, explaining the room facilities-> Deliver luggage, messages, faxes, packages to guestsand to undertake various other requests in order to ensure their comfort-> Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.-> Assist with keeping lobby area clean and orderly-> Ensure that luggage has been stored safely according to prescribed procedures Show less

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  Sarina Hotel

  May 2019 - Dec 2020

  Corporate Sales and Marketing Executive

  -> Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.-> Contact customers via calls or arranged meetings to discover their needs and requirements.-> Prepare and present sales proposal to potential clients, highlighting the best features and qualities ofthe hotel.-> Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.-> Assist clients in selecting the most appropriate service that best meet their specifications and needs.-> Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.-> Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties. Show less

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  Straw

  Jan 2021 - now

  Founder
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  Hotel Industry Insights by Arjo Khan

  Oct 2024 - now

  Co-Founder