Vineet Bhashkar

Experience

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  Vedantu

  Jul 2020 - Jan 2021

  Academic Counselor

  • Managed End to end sales process from qualifying clients to closing the deals tonew accounts through Outbound Activities.• Understanding the client requirement & tailored pitching the product portfolioaccordingly.• Handled customer’s queries and problem.see less

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  Aegis

  Jul 2021 - Dec 2021

  Operation Executive
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  Thales Digital Identity and Security

  Feb 2022 - now

  Engineer III - Client Services at Thales || Digital Identity and Security || Cryptography || PKI

  -Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.-Provide a high level of attention and impeccable professionalism combined with an understanding of the customer’s environment.-Developed recommendations for solutions and workarounds to address identified problems, ensuringcustomer satisfaction and product functionality.-Run monitoring reports for usage, performance, and/or availability.-Maintaining accurate and up-to-date records of support tickets, service requests, and incident reports using IT service management (ITSM) tools such as Service Now.-Using Oracle EBS to check eligibility for support services, facilitate customer entitlements, identify relevant mapping and asset allocation for further action. Show less