Christopher McNichols

Experience

• 

  Pizzeria Uno Chicago Bar Grill

  Oct 2007 - Sept 2016

  General Manager

  Oversaw 300+ employees and 10+ managers across three locations in Eastern Pennsylvania.Crafted quarterly budgets, resulting in 22% raised revenue & 11% profit margin growth.Supervised new hire training, held employee 1:1s, & evaluated employee performance.Streamlined inventory, identified consumer trends, and reduced food waste by $450+/week.Spearheaded opening of new restaurant, training 100+ employees, designing customer experience, establishing relations with vendors, and programming POS information. Show less

• 

  Olive Garden

  Jan 2017 - Aug 2018

  Manager

  Managed 150+ employees across 4 locations, generating revenue of $100,000+/week.Responsible for opening positions, interviewing candidates, and training 100+ new hires.Oversaw staff relations, implementing investments resulting in a 60% reduction in turnover.Controlled and streamlined inventory while raising overall quality for restaurant with 3,200 guests/week.Responsible for overall administration, staff schedules, accounts payable, and vendor relations.

• 

  Uber

  Sept 2018 - now

  Manage a book of business of over 300 UberEats SMB restaurant partnersBuild meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners via email, phone, and face-to-face meetingsIdentify opportunities and recognize additional revenue potential and upsell merchants on marketing products (ads, promotions, etc)Build processes and standardize best practices within merchant success and your territoryTrack merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviewsIdentify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retentionCollect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap Show less Assist 100+ partners/week with payments, safety screenings, rider incidents, and complex issues.Onboard new drivers, generate driver excitement, & ensure regulatory/company compliance.Create resources on incident response training for Northeastern staff, thus improving support.Deduct tolls from luxury driver-partner earnings and ensured alignment with local regulations.Liaison to local Hertz partnership; identifying opportunities, communicating trends, & ensuring a smooth experience for our partner-drivers by presenting support staff with Hertz best practices. Assist Support Specialists with escalations and oversee support interactions. Show less

  • Account Manager

    Apr 2021 - now

  • Senior Technical Support Specialist

    Sept 2018 - Mar 2021