Talk to sales Try for Free
Ahmad Sallam

Ahmad Sallam

Application Support Engineer

Followers of Ahmad Sallam3000 followers
location of Ahmad SallamCairo, Egypt

Connect with Ahmad Sallam to Send Message

Connect

Connect with Ahmad Sallam to Send Message

Connect

  • Timeline

  • About me

    Database Support Team Leader Engineer @ Elsewedy Electric (Iskraemeco) | SQL Server | AZURE SQL | ETL | Application Support

  • Education

    • Faculty of Engineering, Tanta University

      2008 - 2013
      Bachelor's degree Computer Engineering A good grade in general and an excellent one for the graduation project.

      Activities and Societies: I have attended trainings in different companies such as: o One-month training at Al-Qahira for Oil Refining Co. (7-2011) o One-month training at Middle East Oil Refinery Co. - MIDOR (8-2012) o One-day workshop at Mubarak City with the Participation of Japanese University Science and Technology

  • Experience

    • Danone Dairy

      Nov 2016 - Jul 2019
      Application Support Engineer

       Creation, modification and ensure correctness ofDANONE Egypt master data (Microsoft SQL SERVER2008, Microsoft SQL Server 2012). Working with reporting services, Crystal report,and SQL Server Reporting Services (SSRS). Responsible for testing new features and makingsure correct operation after IS projects are lunchedin branches. Provide 1st line support to users by respondingto inquiries related to application problems,Logging incidents, providing resolution. Provide clients with updates, status reports, and information via Ticketing system, E-Mail, orphone. Proven success working in high-volume,24x7 technical call centers. Show less

    • Stebn

      Jul 2019 - Dec 2019
      Operations Engineer

    • AFAQY

      Dec 2019 - May 2021
      Application Support Specialist

      Testing and configuring GPS devices remotelyProvide on phone assistance to the techniciansduring installation and maintenance.Prioritizing and managing many open cases atone time .Providing support, including proceduraldocumentation and relevant reports .Supporting the roll-out of new applications.

    • Iskraemeco

      May 2021 - now
      Senior Database Support Engineer

      Develop and implement databases, data collectionsystems, Jasper reporting, DB Administration(Microsoft SQL SERVER 2016, Microsoft SQL Server2017, Microsoft SQL Server 2019) and otherstrategies that optimize statistical efficiency andquality.Support Software Cases related to the IE SoftwareSystems (Prepaid, etc…), beside the mainresponsibility related to the solution of customer’sissue.Interact on daily basis with the customer in caseof suffering of some malfunction of the systemand provide quick and reliable solutions make thedifference. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ahmad Sallam
      Fifth Forum for Egyptian Universities’ Science Clubs Cairo University Apr 2013 We have ranked as the best team to design and implement automated robots.
    • Awarded to Ahmad Sallam
      Fourth Forum for Egyptian Universities’ Science Clubs Cairo University Aug 2012 Our team has been ranked as the third best robots makers.
    • Awarded to Ahmad Sallam
      Second forum for Egyptian Universities’ Science Clubs Tanta University Jul 2012 I have honored to be the best event organizer.
    • Awarded to Ahmad Sallam
      The Fifth Robotics Competition Helwan University May 2012 Our line following robot is ranked as the best one to do the specified task.
    • Awarded to Ahmad Sallam
      First forum for Egyptian Universities’ Science Clubs Tanta University Jul 2011 I have honored to be the best project presenter.
    • Awarded to Ahmad Sallam
      The Forth Robotics Competition Helwan University May 2011 Our line following robot is ranked as the best third one to do the specified task.

  • Volunteer Experience

    • Team Coordinator

      Issued by IEEE TSB on May 2012
      IEEE TSBAssociated with Ahmad Sallam