Tierra Henley

Experience

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  Richmond Pediatrics

  Oct 2011 - Jun 2015

  Front Office Manager

  • Front Office Manager; Richmond Pediatrics 10/2011 – 06/2015o Promoted to Office Manager 05/2013.o Supervised 4 front office receptionists.o Assisted in hiring and training office personnel.o Oversaw daily finance operations.o Authorized medical record requests adhering to HIPAA guidelines.o Managed bookkeeping and accounting of office inventory.o Verified patient's insurance eligibility, benefits, pre-authorization and referrals.o Resolved patient account inconsistencies and payments. Show less

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  Richmond Express Courier Service and Warehousing

  Jul 2015 - Mar 2017

  Logistics Coordinator

  o Schedule and update courier jobs per client requests.o Notarize documents.o Effectively handle 20+ calls a day.o Handle legal and confidential client information.o Receive payments via check or credit card.o Coordinate and schedule office meetings.o Record and document all meeting minutes.

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  Va Employment Commission

  Mar 2017 - Mar 2019

  Appeals Coordinator

  o 2 year temporary contract.o Add and update claimant accounts in VUIS system.o Organize and scan claimant documents.o Handle all appeals through mail, fax and online.o Sort incoming and outgoing mail.o Respond to 10+ incoming emails.o Bookkeeping and data entry.o Train new employees.o Team management.

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  Altria Theater

  Apr 2019 - now

  Assistant Bar Manager

  o Seasonal position.o Serve alcoholic & non-alcoholic beverages to patrons.o Develop inventory sheet for bar restocking.o Clean & sanitize area.o Handle customer complaints.o Train and hire new employees.o Manage a staff of 5+ employees.o Schedule employees.o Assist with serving and handling food for private events.

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  VCU Health

  Jun 2020 - now

  Medical Billing Specialist

  o Adhere to HIPAA guidelines.o Handle 50+ department calls per day.o Maintain EMRs in Cerner, IDX and Lauris.o Update and verify patient insurance.o Navigate Medicaid and commercial insurance systems.o Submit new and corrected billing claims.o Schedule patient appointments.o Assist in team building activities.