Hesham Essam

Experience

• 

  Arabia inform Askzad

  Aug 2012 - Apr 2018

  Information Technology Help Desk Support

  Carry out and implement Company IT SupportCollaborate with different members of the IT Team to ensure all goals are met and that we are carrying out best practicesTake part in developing an inventory management system to track all company equipmentManage user access for internal systems Troubleshoot employee’s PC hardware issuesInteract with internal staff and vendors to resolve customer issues/inquiries, provide feedback, and close loop Supporting the day-to-day operations of ticket and task management Resolving all issues coworkers have with their IT systems and software Show less

• 

  Al Motahida Education for Training

  Jan 2018 - Apr 2022

  IT Support Specialist

  Monitoring internet consumption and coordinating with the finance department to pay the internet bill on its datesFollow-up lines and packages and coordinate with the financial department to pay them Follow up the work of the cameras and make sure they are connected to the server Follows up the operation of the applied systems, evaluates their efficiency, supervises the analysis of the needs of the departments that use these systems, and puts plans for securing these needs Determines the specifications of alternative solutions and the necessary additions and updates and studies their technical and economic feasibility Troubleshooting and working on data recovery Follows up on repairing faults as soon as possible and works to reduce faults to a minimum Show less

• 

  Monginis Egypt

  Apr 2022 - May 2024

  SR information technology specialist

  Installing and configuring computer hardware, software, systems, networks, printers and scanners.Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.Providing technical support across the company (this may be in person or over the phone).Setting up accounts and E-mails for new employees.Repairing and replacing equipment as necessary.Testing new technology.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Perform timely workstation hardware and software upgrades as required.Maintain daily performance of computer systems.Install, modify, and repair computer hardware and software.Managing and troubleshooting any end-user equipment printers, scanners, and VC.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users. Show less

• 

  Air Cairo

  May 2024 - now

  • System Administrator

    May 2024 - now

  • System Engineer

    May 2024 - now