Experience

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  Freelance

  Dec 2018 - Jul 2019

  I took part in various positions behind stage during the performance titled "Kıyıya Vuranlar: Sözlü ve Sözsüz Yeni Öyküler" prepared by Artship Initiative and Istanbul Halka Sanat Project. Under the mentorship of Slobodan Dan Paich, I learned about story telling and stage arts for a week.

  • English Language Teacher

    Mar 2017 - Jul 2019

  • Crew Member

    Dec 2018 - Jan 2019
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  Perfect english

  Aug 2020 - Apr 2021

  English language teacher
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  Telus international

  May 2021 - May 2023

  Responsebilities;-Organizing and holding trainings for new Moderators, QAs, Trainers and experienced colleagues-Staying abreast of changes in the workflows and policies, adapting training methods and materials-Managing quality escalations process and providing Root Cause Analysis-Conducting policy studies and support policy update launches-Developing and participating in implementation of action plans to enhance market processes-Shadowing frequent errors made by Content Moderators and SMEs-Supporting Management in providing Root Cause Analysis related to dips in the scores and report real-time issues that might lead to them Show less

  • Trainer & Quality Assurance Analyst

    Aug 2022 - May 2023

  • Quality Assurance Analyst

    Jul 2021 - Aug 2022

  • Content Moderator

    May 2021 - Jul 2021
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  Kocaeli i̇nternet

  Nov 2023 - Sept 2024

  Customers services representative

  • Answered incoming calls promptly, listened attentively, and worked diligently to resolve customer issues both over the phone and in-person• Maintained meticulous office records to ensure accurate documentation and follow-up on customer inquiries• Actively educated and advised customers on the full range of client products and services, ensuring they were well-informed to make the best purchasing decisions• Demonstrated strong conflict resolution skills, striving for diplomatic solutions when addressing customer complaints or concerns related to client offerings• Conducted comprehensive client surveys to assess the quality of technical field team services, gathering valuable feedback to drive continuous improvement• Assisted with managing the company's social media channels, including creating engaging content, responding to customer inquiries, and monitoring performance metrics Show less

• 

  Sport center academy

  Dec 2024 - Jan 2025

  Human resources intern

  Learning in the areas of- Human resources strategies- Recruitment techniques- Corporate communication- Employee performance management- Labor law, and the Law on the Protection of Personal Data (KVKK)

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  First contact service a.s.

  Dec 2024 - now

  Customer service sales representative

  - Receiving and managing inbound calls from customers- Assisting the customers’ demands with order placement- Providing accurate information about items and promotions- Conveying the issue to the relevant units when necessary