George Santos Costa

George santos costa

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location of George Santos CostaBarcelona, Catalonia, Spain
Phone number of George Santos Costa+91 xxxx xxxxx
  • Timeline

    Apr 2005 - Oct 2013

    Voluntario

    Assiociação Internacional Shalom
    Nov 2013 - Mar 2014

    Gerente Comercial

    Construtora Planos
    Mar 2014 - Dec 2014

    Administrador

    Unidade Cearense de Ultrassonografia
    Jan 2015 - Jan 2016

    Administrador de Salesforce

    Synchro - Solucao Fiscal Brasil
    Jan 2016 - Mar 2017

    Salesforce consultant

    Top Information
    Apr 2017 - Feb 2019

    Salesforce Business Analyst

    Thomson Reuters
    Feb 2019 - May 2021

    Delivery Director

    Lab5
    São Paulo, São Paulo
    May 2021 - Sept 2022

    IT Product Manager

    HansaWorld
    Current Company
    Sept 2022 - now

    Global IT Commercial and Digital Workstream Lead

    DOMO Chemicals
    Barcelona, Catalunha, Espanha
  • About me

    Global IT Commercial and Digital Workstream Lead

  • Education

    • Universidade anhembi morumbi

      2014 - 2017
      Bacharelado administração de empresas
    • Universidade presbiteriana mackenzie

      2018 - 2019
      Pós graduação governança em ti
    • Hult international business school

      2020 - 2022
      Executive mba business
  • Experience

    • Assiociação internacional shalom

      Apr 2005 - Oct 2013
      Voluntario

      Atuação de diversas atividades junto a Associação internacional sem fins lucrativosGestão Financeira da AssociaçãoAdministração de rádio Planejamento estratégico Trabalhos sociais com jovens e desabrigados Organização de eventos para até 80000 pessoas

    • Construtora planos

      Nov 2013 - Mar 2014
      Gerente comercial

      Administração de shopping center é edifício comercial da construtoraNegociação de aluguel de espaços do shopping junto a lojistasGestão de contratos com

    • Unidade cearense de ultrassonografia

      Mar 2014 - Dec 2014
      Administrador

      Diretor de empresa familiarElaboração e acompanhamento de planejamento estratégico Definição de políticas e diretrizes da empresaGestão administrativa financeira da empresaGestão de pessoasPlanejamento orçamentário

    • Synchro - solucao fiscal brasil

      Jan 2015 - Jan 2016
      Administrador de salesforce

      Mapeamento de processos e configuração da venda consultiva no Salesforce.Desenvolvimento de workflows, processos de aprovação, customizações no SalesforceTreinamento de usuários para maior adoção do SalesforceDesenvolvimento de relatórios e painéis com principais indicadores da organização

    • Top information

      Jan 2016 - Mar 2017
      Salesforce consultant

      Worked on identifying business requirementsWrote functional specification documents Coordinated developer teams to deliver designed solutionsExperience with Agile projects

    • Thomson reuters

      Apr 2017 - Feb 2019
      Salesforce business analyst

      Coordinated efforts to implement Salesforce solutions in LatAm countries.Business Requirements analysis and created documentation.Led as a Product Owner a cross functional team from multiple countries resources to develop a workstream for an Enterprise Salesforce Project

    • Lab5

      Feb 2019 - May 2021

      Worked in resourcing allocation across different Salesforce projectsLed Salesforce implementation and support projects to achieve business transformationProject budget ManagementLed a product development effort on a in-built Salesforce app Acted as a functional lead across different Salesforce projectsLed face to face meetings to gather business requirementsCoordinated technical teams to accomplish the deliverables.

      • Delivery Director

        Jun 2019 - May 2021
      • Salesforce Consultant

        Feb 2019 - May 2021
    • Hansaworld

      May 2021 - Sept 2022
      It product manager

      Responsible for Standard ERP product in Portuguese markets (Portugal and Brazil). Define localization requirements and collaborate with development teams to deliver new features for the product.Managed a project to develop and launch the first version of the ERP for Brazil, driving changes in the product through an integration project with Avalara partner for tax calculation and e-invoicing.Coordinate changes in the product in its whole lifecycle. From defining requirements, discussing design changes with technical architects, coordinate integrations with partners, to lead QA efforts and approve releases. Show less

    • Domo chemicals

      Sept 2022 - now

      Responsible for the Delivery of Global implementation and support of Salesforce instance in Domo Chemicals, leading project initiatives, change requests, localizations and managing the internal Salesforce team for different Salesforce Technologies.Created and presented to top management business cases for Salesforce projects (B2B Commerce Cloud, Salesforce CPQ, Experience Cloud and AI initiatives).Led the implementation of B2B Commerce Cloud from scratch, from creation and approval of business case, RFP process, to implementation and roll out.Led the Global implementation of Salesforce CPQ. Acted as a liaison between the business and the technical team to a successful implementation of CPQ as part of a Digital transformation program.Managed a team of 5 internal Salesforce functional and technical resources and different externals on diverse Salesforce implementations, change requests and support.Stakeholder management with business across the globe, with continuous interactions, reports, Steering Committees, business cases pitches and workshops. Show less

      • Global IT Commercial and Digital Workstream Lead

        Oct 2024 - now
      • Salesforce Product Owner

        Sept 2022 - Nov 2024
  • Licenses & Certifications

    • Salesforce certified sales cloud consultant

      Salesforce
      Aug 2016
      View certificate certificate
    • Salesforce ai associate

      Salesforce
      Dec 2023
    • Salesforce certified administrator

      Salesforce
      Mar 2015
      View certificate certificate
    • Salesforce certified development lifecycle and deployment designer

      Salesforce
      May 2020
      View certificate certificate
    • Salesforce certified service cloud consultant

      Salesforce
      Sept 2016
      View certificate certificate
    • Salesforce certified community cloud consultant

      Salesforce
      Apr 2020
      View certificate certificate