Amy Carr

Experience

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  Oklahoma State University

  Jun 1991 - Jun 1993

  Circulation Assistant - Edwin Low Library

  Assisted in all aspects of circulation department.

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  Middle Tennessee State University (MTSU)

  Oct 1993 - Jul 1997

  Interlibrary Loan Library Assistant - Todd Library

  Assisted in management of material requests and loans.

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  University of Pittsburgh

  Jan 1998 - Jul 1998

  Preservation Intern - Hillman Library

  Performed a variety of book repairs, compiled in-house repair manual for new staff.

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  New York Public Library

  Aug 1998 - Mar 2006

  Supervised system-wide community information collection. Partnered with city agencies and community organizations to disseminate information through Branch Libraries. Provided reference services to a diverse community; supervised, trained, and evaluated staff. Provided reference and reader's advisory services to adults, young adults, and children.

  • Supervising Librarian, Community Information Service

    Jan 2003 - Mar 2006

  • Senior Reference Librarian, Bronx Reference Center

    Jun 1999 - Jan 2003

  • Reference Librarian, Kingsbridge Library

    Aug 1998 - Jun 1999
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  Greenberg Traurig, LLP

  Mar 2006 - Sept 2020

  Member of the Innovative Strategies Department management team at an international law firm. Supervised Strategic Legal Insights Analysis team. Project management: conducted resource tracking and data analysis; created data visualization dashboards using Power BI for internal and client use; developed and delivered research education programs, including orientation, onboarding, and gamification activities. Partnered with other firm departments (Recruiting, Professional Development, and Learning & Development) and external vendors on a variety of initiatives: Legal Research Training Program; CLE programs; resource use outreach to attorneys. Contributed to firm’s knowledge management enterprise: repository of resource- and practice-specific video tutorials and handouts; Research Tools intranet site; product evaluations and comparisons. Show less Managed research training for firm. Supervised Education Coordinators. Coordinated on-site, online, and mobile training for attorneys, business staff, and department staff. Established internal and external partnerships for special projects. Managed production of training support materials. Communicated department information to senior leadership, attorneys, and staff; promoted resources and services. Developed and implemented annual business plans. Planned and executed National Library Week celebrations firm-wide and off-site departmental retreats. Show less

  • Senior Strategic Legal Insights Manager

    Feb 2019 - Sept 2020

  • Senior Manager, Knowledge Solutions Education (formerly Research Education Services)

    Mar 2006 - Feb 2019
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  Casetext

  Jul 2021 - Jul 2022

  Client Success Manager

  Member of the enterprise client success team at a San Francisco-based technology company. Supported large-law clients representing $1.5m in annual recurring revenue. * Engaged directly with primary contacts to ensure firms were getting value from their subscriptions.* Developed and implemented strategies to grow adoption and use of the platform, including gamification activities, practice-specific training, and onboarding.* As part of client success team, increased resource adoption by 230% in 12 months (measured by YOY search counts).* Worked closely with the Account Manager to monitor individual account health and secure renewals. Show less

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  Bowman and Brooke

  Aug 2022 - now

  Senior Manager, Knowledge Management