Christopher O'Keeffe

Experience

• 

  Halifax

  Sept 1996 - Oct 2000

  Printer Operator

  I was responsible for the printing and quality control of customer letters for Halifax PLC within strict Data Protection Guidelines. This involved understand the monthly processing life cycle of the IT systems that underpin the Halifax PLC.

• 

  Lloyds Banking Group

  Nov 2000 - Sept 2018

  My last position was working for one of the leading banks in the UK specifically in the Enterprise Monitoring and Alerting - Network Tapping team as a Technical Specialist focussing on the Network Interception tooling and Real User Monitoring for Business Applications. The toolsets are primarily DCRum, HP BSM, Netscout vBrokers and Bluecoat/Symantec vInspectors but a good understanding of UNIX and Windows is vital. These toolsets provide Application Monitoring for Internet Banking, Insurance, Payment Hubs, Group, 3rd Party CBPs and on infrastructure hosted on platforms such as Mainframe, Tandem, UNIX, Linux, Unisys, Windows and in time the Cloud. Show less • Performance and Development of Operations Technical Analysts to ensure all infrastructure and services for Wintel and Unix systems were sufficiently supported and service protected.• Initiated and lead a programme of cross training and upskilling of the Operations team to ensure a high level of motivation and engagement which in turn negated the need for emergency overtime cover due to effective training.• Effective Incident, Change and Problem Management employing ITIL and ITSM best practices to achieve business process improvement, cut costs and improve efficiencies within the department and organization. Engaging relevant key stakeholders to perform appropriate fixes to ensure a high level of service is always maintained.• Utilisation of 6 Sigma techniques and tools to acknowledge and instigate continuous improvement.• Distributed/Midrange TWS, Asysco, BLSCHED, IBM System-I and Robot Scheduler Operator. Responsible for batch monitoring and providing 1st level support for over 200 UNX boxes and I-Series machines, utilising the Tivoli/Omnibus and TWS tooling.• UNIX System and HP Nonstop Tandem Operator providing First Level Fix and impact escalation.• Performing Close of Business processing for Treasury on their MIDAS application.• Responsible for running UAT schedules for test environments for Birmingham Midshires as well as the production overnight batch. Show less

  • Senior Technical Developer

    Apr 2017 - Sept 2018

  • Midrange Technical Team Leader

    Nov 2000 - Mar 2017
• 

  Self-employed Property Developer

  Sept 2018 - Oct 2019

  Project Manager for House Renovation
• 

  Saint-Gobain

  Oct 2019 - Jul 2020

  IT Service Desk Analyst
• 

  Sky Betting & Gaming

  Jul 2020 - Nov 2022

  • Production Operations Technician

    Jan 2022 - Nov 2022

  • Technical Operations Analyst

    Jul 2020 - Dec 2021
• 

  Lloyds Banking Group

  Nov 2022 - now

  Lloyds Banking Group

  • Cloud Finance Analyst

    Jun 2024 - now

  • Cloud Performance & Invoice Analyst at Lloyds Banking Group

    Nov 2022 - Oct 2024