Abdul Razaque T

Experience

• 

  CSS Corp

  Apr 2021 - May 2022

  Palo Alto Network Security Engineer

  Provided technical support and troubleshooting for Palo Alto Networks products specialising in PAN-OS, Next-Generation Firewall (NGFW), Panorama, and GlobalProtect VPN solutions.Resolved complex issues related to Palo Alto firewall configurations, security policies, Panorama management, GlobalProtect VPN connectivity and advanced threat prevention.Conducted root cause analysis (RCA) to identify and resolve complex issues with Palo Alto products, such as VPN connectivity, security policies etc. Show less

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  Juniper Networks

  May 2022 - now

  Provided expert-level assistance in troubleshooting and resolving issues with various Juniper Networks products, including SRX series firewalls, SkyATP, JATP, and Junos Space.Diagnosed and resolved complex technical issues related to IPSEC VPN, TCP/IP, SSL, FTP, and remote VPN, ensuring secure and reliable client connectivity.Managed high-availability (HA) clusters, ISP redundancy, and IP monitoring to maintain consistent network uptime and performance.Demonstrated extensive knowledge of SRX firewall operation and flow, performing advanced troubleshooting.Troubleshooted DHCP, DNS, and NAT services to ensure seamless network operations.Diagnosed and resolved issues related to Unified Threat Management (UTM), enhancing network security and threat management.Maintained detailed documentation of support cases, solutions, and client interactions to ensure service continuity and quality.Conducted in-depth analysis of logs and support information to provide root cause analysis for issues. Show less

  • Network Security Engineer (TSE- 2)

    May 2024 - now

  • Network Security Engineer

    May 2022 - Aug 2024