Stuart Davis

Experience

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  Digica

  Apr 1999 - Dec 2006

  System Administrator

  Provide technical support in a multi-site, customer facing environment with up to 800 desktops and many remote/field workers. The provision of second and third level support expected to meet or exceed service SLA’s. W2K/2003 Server builds/admin, Active Directory maintenance and development, Exchange 2003 administration, Network troubleshootingDesktop/Application deployment and management, UNIX system administration and responsibility for the effective recovery of both infrastructure and database servers. Key Achievements:Designed and configured a Network Load Balanced Terminal Server environment.Planned and deployed a large server backup solution using Symantec Backup Exec.Many server/desktop builds and application deployments.Produced and maintained the Technical Support Handbook detailing all site technical processes and procedures.Built strong working relationships with the client at all levels. Show less

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  Capscan

  Jan 2007 - May 2008

  Senior Technical Support Analyst

  Developing the support desk experience and managing technical issues for Capscan’s broad base of blue-chip clients. Supporting all of Capscan’s software products including GUI applications and software API’s, this particular role requires solid communication, troubleshooting skills and a broad range of technical expertise. Key Achievements: Achieved a 40% increase for first time fixes on year 2006.Maintained escalation of support calls to Development teams at low levels.Helped develop a formal Service Level Agreement.Documented and centralised Support procedures and a knowledge database.Played an integral part in the support process with responsibilities including taking ownership of client issues and managing them to resolution, managing client expectations, developing close working relationships with the business and the development teams, proactively identifying and resolving potential system problems, system testing and quality assurance and updating relevant applications and system documentation for the various support and development groups. Show less

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  Insight

  May 2008 - Jul 2013

  3rd level UK Infrastructure Engineer

  Insight is a strong and progressive leading global provider of IT products and services. Working alongside a remote team of seven, I am the sole Infrastructure teammate in London.Providing technical support across all EMEA territories in a service focused environment.Work includes; Delivering internal project based work, solution builds, fault analysis.Administration and maintenance of Insights core server infrastructure including but not limited to; Exchange 2003/2010, Blackberry, Enterprise Vault, VMWare, Server2003/2008R2, Active Directory and Desktop/Application deployment and management.Working closely with Helpdesk and Desktop teams providing an escalation point for technical issues. Success in this role has a wider scope than technology alone, building positive and productive relationships and developing trust across the business is essential. Key Achievements:Project lead for the technical implementation of Symantec Enterprise Vault as well as gaining an expert level understanding and industry accreditation.Planned, implemented and deployed Symantec PGP Whole Disk Encryption as part of the data security project for all business mobile devices across EMEA.Key member of the Exchange 2010 project delivery team helping Build, deploy and migrate from existing 2003 environment.Nominated for, and won, a prestigious Values Award in the 'We exist to serve our clients’ category which included a trip to Barcelona. Show less

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  Bluesource

  Jul 2013 - Jul 2016

  Technical Analyst
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  Bluesource Australia

  Jul 2016 - Mar 2017

  Support Consultant
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  Fuse Technology

  Mar 2017 - now

  Support Manager – Australia