Chad Chokel

Experience

• 

  Tellabs

  May 2006 - Nov 2006

  Intern

  -Designed, constructed, and performed thermal testing on cabinets and pedestals; Reported findings of thermal testing to engineers which resulted in improved designs

• 

  Amdocs

  Jan 2007 - Jul 2011

  Consultant

  Amdocs is a provider of software and services for billing, customer relationship management, and operation support systems for telecommunication companies. I worked at Amdocs providing services as a consultant to telecommunication companies. My roles and experiences from my projects are listed below.

• 

  AT&T

  Mar 2007 - Jun 2007

  Analyst

  -Performed in-depth impact and root cause analysis of system errors to increase efficiency and reduce cost; Led various teams of AT&T engineers in execution to achieve 60% reduction in rework effort-Identified as strong performer by client; Contract extended 2 months to another organization within AT&T

• 

  Bell Canada

  Jun 2007 - Apr 2008

  Project Manager

  -Mapped all manual process flows for current toll-free system to formulate logic and process design for the new automated system; Results were used to rapidly design and develop automated system-Designed user interface of automated toll free system for simple navigation and use of system-Facilitated root cause analysis during testing process; Collaborated with team of 4 programmers to eliminate up to 99% of errors prior to system launch-Developed extensive training materials and system documentation; Usage of this comprehensive knowledge enabled a smooth transition of all toll free responsibilities to new offshore employees Show less

• 

  MetroPCS

  May 2008 - Feb 2009

  Project Manager

  -Collaborated with team managers to determine funds necessary for labor, travel, and capital expenditures to effectively allocate, manage, and minimize required budget-Constructed work orders which contributed additional $8.75 million in add-on sales

• 

  AT&T

  Feb 2009 - Jun 2011

  Senior Analyst

  -Managed the largest service level agreement across Amdocs; Seamless execution of contract resulted in annual revenue of $75 million-Acquired leadership over 2 new service level agreements; Instituted internal processes, reports, and procedures resulting in $120 million in revenue over next 5 years-Created corporate best practice documentation detailing how to generate and sell service level agreement to customers to aid in obtaining future sales

• 

  Darden Graduate School of Business Administration at MBA Candidate

  Aug 2011 - May 2013

  MBA Candidate, Class 2013

  Second Year Coach, VP of Toastmasters, VP of Outdoors club, Member of Darden Capital Management, General Management & Operations, and Finance clubMBA Kaizen Team Captain at Danaher: Beckman Coulter:-Elected team captain to improve the process for construction of blood screening hardware resulting in 25% reduction of space used, 100% elimination of motion, and 48% assembly production improvement

• 

  Anheuser-Busch InBev

  Jun 2012 - Aug 2012

  MBA Intern

  -Developed new pricing model methodology for company services; New model projects to increase adoption of wholesalers by 7.5% and generate an additional $468 thousand annually-Modeled revenue and costs of P&L to align with official financial reporting system; Model assisted in closing $1 million gap and planning for 2013 targets and budget

• 

  Anheuser-Busch InBev

  Jul 2013 - Jul 2015

  Senior Manager of US Visualization

  - Headed integration of financial, commercial, marketing, and digital data into a consolidated and scalable application for CMO, providing a centralized and consistent view of core brands- Managed the delivery of three projects reducing expected costs to be within the $1.25 million budget while maintaining timeline and project quality- Established scalable QlikView and QlikSense environment and governance with standards of practice to allow a transition to internal support and was adopted by the global entity- Coached internal resources and directed vendors in gathering requirements, development, testing, and delivery of 20 automated applications providing insights and empowering various business functions Show less

• 

  Instacart

  Jul 2015 - Nov 2022

  - Managed a team of 145 FTEs and 3,500 PTEs across the Northeast. In 2022, led wind-down of in-store operations across 176 store locations- Spearheaded Wegmans partnership to address top concerns by aligning with cross-functional teams to generate solutions- Partnered with Product to provide requirements and test integration of a 3rd party vendor Fountain; integration enabled a distinct onboarding path for PTEs- Developed and executed a change management plan to uplevel Shift Leads to own hiring, scheduling, and discipline for shoppers within their stores; improved Shift Lead job satisfaction and reduced Shift Lead attrition while increasing our PTE shopper onboarding capability- Led team to develop in-store social distancing playbook and same-day in-store cleaning tracker; rolled out nationally to create a safe work environment during the COVID-19 pandemic- Oversaw process design and change management for multiple Instacart fulfillment pilots Show less - Launched 160 store locations with embedded Instacart shoppers by owning partner relationships, managing equipment, and building an operations team of 45 FTEs for ongoing support- Led customer pickup fulfillment pilot by working with product and rolling out to local team and retail partner- Created updated organizational structure to better scale operations team with growth- Built and maintained a national shopper demand forecast tool that projects hiring needs for all regions a month in advance- Revamped onboarding process for shoppers utilizing Training Within Industry (TWI) methodology Show less

  • General Manager

    Jun 2020 - Nov 2022

  • Senior Operations Manager

    Jul 2017 - Jun 2020

  • Operations Manager

    Jul 2015 - Jul 2017
• 

  Fleetio

  May 2023 - now

  General Manager, Marketplace