Experience

• 

  Hp global soft (india) pvt. ltd

  Mar 2004 - Oct 2005

  Technical support engineer

  Responsible for handling Customer Calls through chat support. The process involves supporting all the technical issues of Hewlett Packard (HP) and Compaq Desktop PCs. The technical issues involve the areas of Operating Systems, Hardware components of Desktops & Computer Peripherals and the application software's shipped along with the Desktop PCs.The process involves taking complete ownership of the calls and following the set of processes to troubleshoot and fix customer calls. Responsible for documenting all the cases. Escalate calls based on customers demand/own judgment. Show less

• 

  Patni computers services, hyderabad

  Aug 2006 - Aug 2012

  Systems engineer

  • Expertise in Knowledge transition plan and implementation.• Strong ability to work individually and as a team to manage business requirements. • Proven ability to quickly learn and apply new technologies.• Proven ability to coordinate with different groups within the project.• Good experience in Technical Documentation.• Quickly understanding the client and organization development methodologies and suggest in the project/product development.