Amul Prajapati

Experience

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  GRIP the spark foundation

  Feb 2020 - Apr 2020

  Talent Acquisition Recruiter
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  Amrit Consultancy

  Sept 2020 - Apr 2021

  Account Executive
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  Hexaware Technologies

  May 2021 - Nov 2021

  Sr. Risk Specialist

  In my capacity as a Sr. Risk Specialist at Hexaware Technologies, I played a pivotal role in delivering top-notch customer service within the context of a demanding banking process.Key Contributions and Achievements:1) Client-Centric Excellence: I prioritized client satisfaction by providing exceptional service, ensuring that Hexaware remained synonymous with outstanding customer support.2) Effective Query Resolution: I excelled in promptly addressing and resolving a range of customer queries, spanning from account inquiries to transaction issues. My dedication to swift solutions consistently exceeded customer expectations.3) Banking Expertise: My comprehensive understanding of banking processes allowed me to provide clients with accurate and insightful information, empowering them to make informed decisions.4) Communication Proficiency: Strong verbal and written communication skills ensured that clients received information clearly and professionally, enhancing their overall experience.5) Team Collaboration: I actively collaborated with colleagues and cross-functional teams, contributing to streamlined processes and ultimately enhancing the customer journey. Teamwork was at the core of our service excellence.6) Performance Excellence: I consistently surpassed performance metrics and KPIs, achieving high response times, customer satisfaction scores, and query resolution rates, reflecting my unwavering commitment to excellence. Show less

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  Magnum Group

  Mar 2022 - Nov 2022

  Customer Service Specialist

  In my role as a Customer Service Officer at ZestMoney, I was dedicated to ensuring exceptional customer experiences and client satisfaction.Key Achievements:1) I fostered strong client relationships and resolved issues promptly and effectively.2) Deep product knowledge allowed me to provide valuable information to clients.3) Strong communication skills ensured clear and professional interactions.4) I collaborated with cross-functional teams to enhance the customer journey.5) Consistently exceeded performance metrics and utilized customer feedback for improvement.6) Continuous learning kept me updated on industry trends and best practices.My tenure at ZestMoney within the Magnum Group was marked by a commitment to excellence and a dedication to delivering exceptional customer service. I look forward to continuing this journey in the future. Show less

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  Amazon

  Nov 2022 - now

  1) Ensured Amazon transactions complied with legal and safety requirements across global marketplaces.2) Identified and mitigated risks associated with international business operations.3)Protected customers from illegal, hazardous, or otherwise prohibited products by applying and defending regulatory policies.4) Reported violations and recommended investigative and corrective actions.5) Classified products based on Standard Operating Procedures (SOPs).6) Suggested process improvements to enhance efficiency, quality, and customer experience.7)Communicated effectively with stakeholders and flagged updates to Leads/Managers. Show less In my role as a Risk Investigator at Amazon, I played a crucial role in probing and eradicating risks within the online e-commerce realm, ensuring a secure and trustworthy platform for both customers and sellers.1) Conducted comprehensive investigations to identify and mitigate risks, safeguarding the integrity of the e-commerce ecosystem.2) Utilized a deep understanding of e-commerce payments to develop robust risk mitigation strategies, contributing to the overall security of financial transactions.3) Demonstrated a commitment to trust and safety by actively participating in initiatives to uphold Amazon's standards and build a secure environment.4) Thrived in a customer-centric work environment, making autonomous decisions with remarkable precision to verify customers and navigate complex transactions.5) Operated with minimal managerial oversight, showcasing strong analytical capabilities and individual problem-solving skills in a swiftly evolving team atmosphere. Show less

  • Sr. Product Compliance

    Jul 2024 - now

  • Risk Investigation Specialist

    Nov 2022 - Jul 2024