Yogesh Shetty

Experience

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  Drishti Home Loans

  Mar 2004 - Feb 2005

  Home Loan Consultant

  • Managing & updating the database of the clients and office related works. Handling wide gamut of tasks involved in document controlling, lead generation, administrative, etc.

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  Sterling

  Mar 2005 - Jul 2016

  Sr. Operations Manager - Verifications

  : Directed operations (Mumbai & Philippines) with total strength of 400 FTEs, 3 Operations Managers & 20 Team Leaders (who managed high profile clients - Chrysler, Manpower, Allegis, Apex Systems, Ceridian, Lockheed Martin, Select Staffing, Shaw Industries, Nomura, Wyndham Worldwide, Walmart, Disney, & so on) with a total $ 60 M revenueHighlights:: Played a key role in ramping up of FTEs from 30 to 150 within 6 months for verifications process at Manila, Philippines: Successfully transitioned outbound & inbound process at Manila, Philippines (location) in 2013, 2014, & 1 acquisition (HR Plus – Verifications) in 2014 at Mumbai, India: Spearheaded & executed 5 projects with a cumulative value of US$ 100+ Million for multiple clients including product simplification, client migration from old platform to new, HR plus verification client movement, launching E-verification product (Automation) and outbound & inbound process migration to Manila, Philippines: Reduced manual efforts by 8% through enhanced platform (Automation); pivotal in saving 40 FTEs: Slashed TAT & risk for verifications process by using DMAIC and FMEA methodology to maintain quality assurance agreed per client contract Show less

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  Netcore Cloud

  Sept 2016 - Mar 2021

  Associate Vice President Operations

  : Spearheading entire gamut of Mumbai operations and administering post sales service; executing committed meeting SLAs: Leading campaign services optimization and conducting regular sync with stakeholders to gather feedback, track any project / initiative progress and discuss emerging or new business requirements: Reviewing performance, areas of improvements and planning action items; reviewing earlier months actions, C-SAT index and try to explore new opportunities: Framing work direction & plans for associates after assessment of capabilities, also setting up targets, SOP & SLA, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets while planning the process: Leading & motivating individuals to maximize levels of productivity; knack for motivating large workforce for exceeding Customer expectations in delivery of committed services: Managing high level escalations, process compliance rendering services as Subject Matter Expert on requirements and interacting with key clients across India, USA, Philippines, Nigeria, Indonesia, Malaysia, UAE & sales teams as an Advisor: Reviewing high impact processes and delivering proven solutions to improve coverage of key business attributes and operational effectivenessHighlights:: Formulated efficient plans, aimed at creating domain expertise for cross-utilization of resources: Played a key role in implementing 8 operational excellence plans, thereby leading to an increase in efficiency (process and human resource) over a period of 3 year for Support / Operations process: Piloted operations with focus on implementing industry solutions to derive more value from business processes Show less

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  Accurate Background

  Mar 2021 - now

  Senior Director Of Operations
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  Accurate Background

  -

  Senior Director Of Operations