Sheyla Martinez

Sheyla Martinez

Customer Service Representative

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location of Sheyla MartinezPuerto Rico

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  • Timeline

  • About me

    Business Owner at SM Insurance Adjusters, Senior Adjuster, Certified Coach and Consultant

  • Education

    • Inter-American University of Puerto Rico-Metropolitan Campus

      1991 - 1996
  • Experience

    • Eastern America Insurance Agency

      Jan 1991 - Jan 1993
      Customer Service Representative
    • Universal Insurance Company

      Jan 1994 - Jan 1999
      Field Adjuster

      In this position, I was responsible for the investigation, handling and settlement of all lines of insurance claims with emphasis in general liability, property damage, garage keepers and garage liability.

    • ACE Group

      Jan 2000 - Jan 2004
      Legal Examiner All lines

      In this position, I was responsible for supervision of a series of independent adjusting firms working for us in the investigation and evaluation of claims. In charge of supervising the high frequency claims accounts such as the Municipalities, Housing Department and Highway Authority. Responsible for the coordination and enforcement of the company’s litigation management program working directly with the out side attorneys working our legal case load and suits. Involve in the management of 6- Liability Insured Retentions programs. Usually assigned mayor bodily injury claims for handling until conclusion. Show less

    • GAB Robins

      Jan 2004 - Jan 2007
      Branch Manager

      Responsible for the day to day office operation, staff supervision as well as the marketing and new business development. Continued involvement in all lines of insurance claims handling, investigations, evaluation and settlements with emphasis is serious bodily injury and legal claims, working side by side with attorneys in planning defense strategies and litigation management procedures. Routinely handling property losses in excess of $200.000.00 as well as auto, homeowners, commercial and casualty claims. Assign to manage a series of Third Party Administration accounts in place involving a number of Self-Insured clients as Western Auto & Advance Auto Parts. Show less

    • SM Insurance Adjusters & Consulting & Services

      Jan 2007 - Oct 2014
      Insurance Manager

      Responsible for the day office operation and staff supervisión in order to provide full and detailed investigations to several insurance companies as Ace Insurance Company, Integrand Insurance Company and Universal Insurance Company. In the case of legal claims or suits, I work hand to hand with the companies’ defense counsel in order to provide the best field investigation, planning defense strategies. I’m working all lines of insurance claims including commercial casualty claims, property, auto and homeowners. Show less

  • Licenses & Certifications

    • ADJUSTER ALL LINES

      Office of Insurance Comissioner of P.R.
  • Honors & Awards

    • Awarded to Sheyla Martinez
      CUM LAUDE INTERAMERICAN UNIVERSITY OF P.R.