Experience

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  Convergys call centre

  Aug 2000 - Jun 2019

  Human resources manager

  Administrative duties: Work within ServiceNow queue to assign and close out any Data related tickets in a timely manager, in line with our SLAs and KPIs.Support the movement of data between core HR systems and downstream systems including Payroll, Equity, and Benefits, reviewing integration errors as appropriate.Support Contingent Workforce program with the migration of a new Vendor Management System (VMS)Enter any WD transactions and determine appropriateness/efficiency of manual entry versus EIB load (20+). Create EIB files, load to Sandbox, test and audit data with peers, load to production when complete.Run reports in Workday to meet the business needs. Facilitate company training classes, searching database for new candidate’s profiles, acted like a liaison between Sykes and external organization for benefits and payment, assisted with new hire orientation, benefits, I-9 compliance. Show less

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  Williams-sonoma, inc.

  May 2020 - Feb 2024

  Guest services associate